Client Relations Manager

Placements24; Benoni; Hybrid; ZAR 850,000 - 1,250,000; Full time

Benefits offered by this job

Competitive salary

Medical benefits

Hybrid work

Professional development

International travel

Job summary

Placements24 in Benoni, Gauteng, is looking for a seasoned Client Relations Manager to nurture and grow key client accounts. The role follows a hybrid model, with office days in Benoni and collaborative work across teams.

The ideal candidate has 5+ years in account management within tech, excellent communication and negotiation skills, and a track record of growing client revenue. Join a dynamic consultancy delivering impactful solutions.

Qualifications

• Minimum 5 years in account management or client relations in technology.
• Ability to build relationships with senior-level clients.
• Excellent communication, negotiation, and presentation skills.
• Strategic thinker with strong business acumen and contract experience.
• Proficient with CRM (Salesforce/HubSpot) and PM tools.

Responsibilities

• Develop and implement strategic account plans for long-term growth.
• Serve as primary contact for assigned key clients.
• Align services with client objectives and needs.
• Conduct regular business reviews to assess satisfaction and opportunities.
• Manage contract renewals and upsell/cross-sell opportunities.
• Address issues and escalations with a proactive, solution-oriented approach.
• Collaborate with sales, technical, and delivery teams for seamless service.
• Monitor client health and report on account status.
• Build rapport with key stakeholders at client organizations.
• Contribute to best practices in client relationship management.

Skills

Account management

Client relations

Communication

Negotiation

Presentation

Strategic thinking

Contract management

Sales cycle management

Technical translation

Hybrid coordination

Education

Bachelor's degree in Business/Marketing

Tools

Salesforce

HubSpot

Project management tools

Job description

About the Role

Our client, a rapidly expanding technology consultancy, is seeking a seasoned Client Relations Manager to nurture and grow key client accounts. This role, located in Benoni, Gauteng , adopts a hybrid work model, promoting collaboration and flexibility. You will be responsible for building strong, long-term relationships with clients, understanding their evolving needs, and ensuring they receive exceptional value from our services. Your expertise in strategic account management and client satisfaction will be paramount. This is an excellent opportunity for a motivated professional to drive client success and contribute to significant business growth.

Key Responsibilities

• Develop and implement strategic account plans to achieve long-term client engagement and growth.
• Serve as the primary point of contact for assigned key clients.
• Understand client business objectives and align service offerings to meet their needs.
• Conduct regular business reviews with clients to assess satisfaction and identify opportunities.
• Manage contract renewals and identify upsell and cross-sell opportunities.
• Address client issues and escalations with a proactive and solutions-oriented approach.
• Collaborate with internal teams (sales, technical, delivery) to ensure seamless client service.
• Monitor client health and satisfaction metrics, reporting on account status.
• Build rapport and trust with key stakeholders at client organizations.
• Contribute to the development of best practices in client relationship management.

Requirements

• Minimum of 5 years of experience in account management, client relations, or a similar client-facing role, preferably in the technology sector.
• Proven ability to build and maintain strong relationships with senior-level clients.
• Excellent communication, negotiation, and presentation skills.
• Strategic thinker with strong business acumen.
• Experience in managing complex contracts and sales cycles.
• Ability to understand technical concepts and translate them for non-technical audiences.
• Proficiency in CRM software (e.g., Salesforce, HubSpot) and project management tools.
• Must be able to work from the office in Benoni, Gauteng for scheduled hybrid days.
• Bachelor's degree in Business, Marketing, or a related field is required.
• Demonstrated success in growing client accounts and achieving revenue targets.

Benefits

• Highly competitive annual salary with significant performance-based incentives.
• Comprehensive medical and retirement benefits.
• Hybrid work model providing work-life balance.
• Generous opportunities for professional development and international travel.
• A dynamic and innovative work environment.
• Annual leave and company holidays.
• Chance to work with cutting-edge technology solutions.