Senior Client Relationship Manager - Consulting

Placements24; Vereeniging; Hybrid; ZAR 600,000 - 1,100,000; Full time

Benefits offered by this job

Car allowance and travel expense Reimb

Medical benefits

Retirement benefits

Professional development

Hybrid work model

Exposure to diverse clients

Job summary

Placements24 is seeking a Senior Client Relationship Manager for our client in Vereeniging, Gauteng. You will nurture strategic accounts, drive client satisfaction, and identify new business opportunities within a hybrid work environment.

As the primary liaison, you will translate client needs into consultancy solutions, lead executive communications, and collaborate with internal teams to ensure delivery excellence.

Qualifications

• Bachelor's degree in Business Administration or related field.
• MBA is a plus and advantageous for progression.
• Experience in client relationship management within consulting or professional services.

Responsibilities

• Develop and maintain strong, long-term relationships with a portfolio of key clients.
• Understand client objectives, challenges, and strategic priorities.
• Identify upsell and cross-sell opportunities for consultancy services.
• Serve as the main point of contact, ensuring timely and effective communication.
• Oversee project delivery from a client perspective, ensuring high satisfaction.
• Prepare and deliver business reviews, proposals, and presentations to clients.
• Collaborate with internal consulting teams to ensure service delivery meets expectations.
• Gather client feedback and translate into actionable insights for service improvement.
• Represent the firm professionally in all client interactions.

Skills

Client relationship management

Revenue growth

Negotiation

Executive communication

CRM proficiency

Education

Bachelor's degree in Business Admin or related

MBA (nice to have)

Tools

CRM software (Salesforce)

CRM systems

Job description

About the Role

Our client, a leading management consultancy, is seeking a Senior Client Relationship Manager to join their vibrant team in Vereeniging, Gauteng. This role is crucial for nurturing and expanding our client's relationships with key accounts, ensuring client satisfaction, and identifying new business opportunities. You will act as the primary point of contact for a portfolio of clients, understanding their strategic needs and aligning our consultancy services to deliver exceptional value. The ideal candidate possesses strong commercial acumen, excellent interpersonal skills, and a deep understanding of the consulting landscape. This position embraces a hybrid work model, combining essential face‑to‑face client interactions and team collaboration with the flexibility of remote work. This role offers a significant opportunity to contribute to the growth of our client's business and build a rewarding career in client management within the consulting sector.

Key Responsibilities

• Develop and maintain strong, long-term relationships with a portfolio of key clients.
• Understand client business objectives, challenges, and strategic priorities.
• Identify opportunities for upselling and cross-selling consultancy services.
• Serve as the main point of contact, ensuring timely and effective communication.
• Oversee project delivery from a client perspective, ensuring high levels of satisfaction.
• Prepare and deliver business reviews, proposals, and presentations to clients.
• Collaborate with internal consulting teams to ensure service delivery meets client expectations.
• Gather client feedback and translate it into actionable insights for service improvement.
• Represent the firm professionally in all client interactions.

Requirements

• A Bachelor's degree in Business Administration, Marketing, or a related field. An MBA is a plus.
• Minimum of 5 years of experience in client relationship management, account management, or business development, preferably within a consulting or professional services environment.
• Proven ability to manage complex client portfolios and drive revenue growth.
• Excellent communication, negotiation, and presentation skills.
• Strong understanding of business strategy and consulting services.
• Demonstrated ability to work effectively in a hybrid environment, balancing office-based and remote tasks.
• Client-centric mindset with a passion for delivering exceptional service.
• Proficiency in CRM software and standard business productivity tools.
• Must be located in or able to commute to Vereeniging, Gauteng, ZA.

Benefits

• Competitive base salary with an attractive commission/bonus structure.
• Comprehensive medical and retirement benefits.
• Opportunities for professional development and training in sales and relationship management.
• Exposure to a wide range of clients and industries.
• A dynamic and supportive team culture.
• Flexible working arrangements within the hybrid model.
• Car allowance and travel expense reimbursement.