Remote Client Support Specialist

Placements24; Pretoria; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive pay & bonuses

Fully remote

Medical/Dental/Vision coverage

Professional development opportunities

Collaborative remote culture

Job summary

Placements24 is seeking a detail-oriented Remote Client Support Specialist to join our innovative team, delivering first-line support to clients in and around Pretoria from a fully remote capacity. You will resolve inquiries via email, chat, and phone, and ensure a high level of client satisfaction.

The role requires strong written and verbal communication, experience with support software and CRM tools, and a customer-centric approach.

Qualifications

• Previous experience in a customer support or client service role.
• Strong written and verbal communication skills, with the ability to articulate solutions clearly.
• Proficiency in using support software and CRM tools.
• Excellent problem-solving abilities and attention to detail.
• Ability to manage workload effectively and prioritize tasks in a remote environment.
• A customer-centric approach and a commitment to delivering outstanding service.

Responsibilities

• Provide first-line support to clients, addressing inquiries and resolving issues via email, chat, and phone.
• Accurately record and track client interactions and issue resolutions in the support ticketing system.
• Diagnose and troubleshoot common client-facing problems, escalating complex issues to appropriate teams.
• Develop and maintain a deep understanding of our products and services to offer informed solutions.
• Contribute to the creation and updating of client-facing knowledge base articles and FAQs.
• Ensure a high level of customer satisfaction through responsive and effective support.

Skills

Customer service

Communication

CRM tools

Problem solving

Tools

Support software

CRM tools

Job description

About the Role

Our client is seeking a detail-oriented and proactive Remote Client Support Specialist to join their innovative team, serving clients in and around Pretoria from a fully remote capacity. This position is crucial for ensuring our clients receive exceptional support, resolving their queries efficiently and effectively. You will be a key resource, understanding client needs and providing timely solutions that enhance their experience with our products and services. This role offers the flexibility of working from home while contributing significantly to client retention and satisfaction, fostering a culture of excellence and continuous improvement in a distributed team structure.

Key Responsibilities

• Provide first-line support to clients, addressing inquiries and resolving issues via email, chat, and phone.
• Accurately record and track client interactions and issue resolutions in the support ticketing system.
• Diagnose and troubleshoot common client-facing problems, escalating complex issues to appropriate teams.
• Develop and maintain a deep understanding of our products and services to offer informed solutions.
• Contribute to the creation and updating of client-facing knowledge base articles and FAQs.
• Ensure a high level of customer satisfaction through responsive and effective support.

Requirements

• Previous experience in a customer support or client service role.
• Strong written and verbal communication skills, with the ability to articulate solutions clearly.
• Proficiency in using support software and CRM tools.
• Excellent problem-solving abilities and attention to detail.
• Ability to manage workload effectively and prioritize tasks in a remote environment.
• A customer-centric approach and a commitment to delivering outstanding service.

Benefits

• Competitive salary and performance-related bonuses.
• Fully remote working arrangement offering significant flexibility.
• Comprehensive medical, dental, and vision coverage.
• Opportunities for professional development and skill enhancement.
• A collaborative team culture that supports remote employees.