Client Relations & Service Delivery Liaison

Salt Employee Benefits; Wes-Kaap; Presencial; ZAR 320 000 - 420 000; Tempo integral

Resumo da oferta

Salt Employee Benefits is seeking a Client Liaison Officer in Cape Town to serve as the primary contact between our clients and internal teams. You will manage member claims, coordinate with service providers, and ensure timely, accurate communication and delivery of benefits.

The role emphasizes relationship management, SLA adherence, and end-to-end client service in a busy benefits environment. Experience in client-facing roles, strong written and verbal English, and ability to multitask under

Qualificações

• Excellent client liaison and communication skills.
• Minimum 2 years of industry experience.
• Business writing and email etiquette in English.

Responsabilidades

• Act as main contact for clients, handling inquiries and updates.
• Assist members with submission of claims and required documents.
• Ensure timely processing and escalation of claims outside SLA.
• Coordinate with internal teams and service providers to meet client needs.
• Provide benefit statements and information to members.

Conhecimentos

Communication

Problem solving

Adaptability

Decision making

Collaboration

Emotional intelligence

Time management

English proficiency

Formação académica

Matric or RPL

Excel – intermediate

Descrição da oferta de emprego

Salt Employee Benefits is seeking a Client Liaison Officer in Cape Town to serve as the primary contact between our clients and internal teams. You will manage member claims, coordinate with service providers, and ensure timely, accurate communication and delivery of benefits.

The role emphasizes relationship management, SLA adherence, and end-to-end client service in a busy benefits environment. Experience in client-facing roles, strong written and verbal English, and ability to multitask under