Personal Lines Underwriter & Client Care Specialist

Origin Financial Holdings; South Africa; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Permanent contract

Performance bonus

Generous leave

Training & development

Team building

Job summary

Origin Financial Holdings in Cape Town seeks a Client Care Coordinator to be the primary liaison for our valued clients, ensuring their needs are met with exceptional service, and fostering long‑lasting relationships. You will manage client communications, troubleshoot issues, coordinate with internal teams, and identify improvements to deliver a seamless client journey in a vibrant office.

This permanent, on‑site role offers a generous leave policy, performance bonuses, ongoing training, and a

Qualifications

• Experience in a client-facing role, preferably in customer support.
• Excellent written and verbal communication.
• Strong organizational skills and attention to detail.
• Proficiency with CRM software and standard office applications.

Responsibilities

• Manage inbound and outbound client communications across channels.
• Address client queries and concerns, providing accurate and timely solutions.
• Maintain up-to-date client records and manage service level agreements.
• Coordinate with internal departments to ensure seamless service delivery.
• Identify and report recurring client issues to improve service processes.
• Build and nurture positive relationships with key client stakeholders.

Skills

Client-facing

Customer support

Communication

Tools

CRM software

Job description

Our client is looking for an enthusiastic Client Care Coordinator to join their vibrant team in Cape Town. In this essential role, you will be the primary liaison for our valued clients, ensuring their needs are met with exceptional service. You will manage client communications, troubleshoot issues, and foster strong, long‑lasting relationships. This position is ideal for someone passionate about delivering outstanding support and contributing to a positive client journey within a leading organization in the beautiful city of Cape Town.

About the Role

Our client is looking for an enthusiastic Client Care Coordinator to join their vibrant team in Cape Town. In this essential role, you will be the primary liaison for our valued clients, ensuring their needs are met with exceptional service. You will manage client communications, troubleshoot issues, and foster strong, long‑lasting relationships. This position is ideal for someone passionate about delivering outstanding support and contributing to a positive client journey within a leading organization in the beautiful city of Cape Town.

Key Responsibilities

• Manage inbound and outbound client communications across various channels.
• Address client queries and concerns, providing accurate and timely solutions.
• Maintain up‑to‑date client records and manage service level agreements.
• Coordinate with internal departments to ensure seamless service delivery.
• Identify and report recurring client issues to improve service processes.
• Build and nurture positive relationships with key client stakeholders.

Requirements

• Previous experience in a client‑facing role, preferably in customer support.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Proficiency in CRM software and standard office applications.
• Ability to handle multiple tasks and prioritize effectively in a busy environment.
• Commitment to providing superior customer experiences from Cape Town.

Benefits

• Attractive annual salary package with performance bonuses.
• Permanent contract with a Cape Town basd office presence.
• Generous leave allowance and paid public holidays.
• Access to ongoing training and development programs.
• Vibrant office culture and team‑building activities.