Remote Account Manager - Sandton

Placements24; Sandton; Hybrid; ZAR 350,000 - 600,000; Full time

Benefits offered by this job

Competitive base salary

Remote work

Career progression

Tech support and tools

Collaborative team environment

Job summary

Placements24 is seeking a proactive Remote Account Manager to manage a portfolio of key client accounts entirely through virtual channels. You will build long-term relationships, drive revenue growth via upsells and cross-sells, and serve as the primary point of contact to ensure client satisfaction and retention.

The role emphasizes a fully remote setup with a collaborative team environment and opportunities for professional development within a growing remote workforce.

Qualifications

• Experience in account management, sales, or customer success.
• Excellent communication and interpersonal skills.
• Proficiency in CRM software and virtual collaboration tools.

Responsibilities

• Manage and grow a portfolio of key client accounts remotely.
• Develop strategies to increase customer satisfaction, retention and lifetime value.
• Identify opportunities for upselling and cross-selling products and services.
• Serve as the main point of contact for client inquiries and issues.
• Conduct regular virtual check-ins and business reviews with clients.

Skills

Account management

Sales

Customer success

Communication

CRM tools

Remote work

Multi-account management

Tools

CRM software

Job description

About the Role

Our client is seeking a proactive and relationship-driven Remote Account Manager to join their expanding team. This role is ideal for an individual who excels at building and nurturing long-term client relationships entirely through virtual channels, serving clients across various regions. You will be responsible for managing a portfolio of key accounts, ensuring client satisfaction, driving revenue growth through upsells and cross-sells, and acting as the primary point of contact. This position offers the flexibility of remote work combined with the opportunity to significantly impact client success and retention for our client, fostering a culture of trust and collaboration.

Key Responsibilities

• Manage and grow a portfolio of key client accounts remotely.
• Develop and execute strategies to increase customer satisfaction, retention, and lifetime value.
• Identify opportunities for upselling and cross-selling our client's products and services.
• Serve as the main point of contact for client inquiries and issues, ensuring prompt resolution.
• Conduct regular virtual check-ins and business reviews with clients.

Requirements

• Proven experience in account management , sales, or customer success roles, preferably in a remote setting.
• Excellent communication, presentation, and interpersonal skills for virtual interactions.
• Strong ability to build rapport and establish trust with clients remotely.
• Proficiency in CRM software and virtual collaboration tools.
• Demonstrated ability to manage multiple accounts and prioritize effectively.

Benefits

• Competitive base salary with an attractive performance-based bonus structure.
• Fully remote position offering excellent work-life balance and flexibility.
• Opportunities for professional development and career progression within a growing remote workforce.
• Access to cutting-edge remote work technology and support.
• A collaborative virtual team environment focused on client success.