Senior Account Manager

Placements24; Sandton; Hybrid; ZAR 900,000 - 1,300,000; Full time

Benefits offered by this job

Competitive salary

Performance-based bonus

Health, dental, and vision insurance

Professional development opportunities

Collaborative work environment

Career advancement potential

Job summary

Placements24 in Sandton is seeking an experienced Senior Account Manager to oversee key client relationships, drive retention and growth, and act as a trusted advisor to understand business objectives and deliver tailored solutions.

You will develop strategic account plans, lead regular reviews, collaborate with Sales, Product and Support, and identify upsell opportunities while maintaining exceptional service and long-term partnerships.

Qualifications

• Minimum of 6 years of experience in account management, client relations, or strategic sales.
• Proven track record of managing large, complex client accounts and driving revenue.
• Bachelor's degree in Business, Marketing or related field; advanced degree is a plus.

Responsibilities

• Manage a portfolio of high-value client accounts, serving as the primary point of contact.
• Develop and execute strategic account plans to achieve retention, satisfaction, and revenue growth targets.
• Identify opportunities for upselling and cross-selling within existing accounts.
• Conduct regular business reviews with clients to assess performance and strengthen partnerships.
• Collaborate with Sales, Product, and Support to ensure exceptional client service delivery.
• Analyze client data and market trends to provide strategic insights and recommendations.

Skills

Account management

Client relations

Strategic sales

Negotiation

CRM software

Education

Bachelor's degree in Business/Marketing

Advanced degree (plus)

Tools

CRM software

Job description

Our client is seeking an experienced and strategic Senior Account Manager to oversee and nurture relationships with their most important clients in the Sandton area. This role is central to driving customer retention, satisfaction, and revenue growth by deeply understanding client business objectives and providing tailored solutions. You will act as a trusted advisor, fostering long-term partnerships and identifying opportunities for strategic expansion within existing accounts. This is an excellent opportunity for a seasoned professional who excels in client relationship management and strategic business development.

Key Responsibilities

• Manage a portfolio of high-value client accounts, serving as the primary point of contact.
• Develop and execute strategic account plans to achieve retention, satisfaction, and revenue growth targets.
• Identify and capitalize on opportunities for upselling and cross-selling within existing accounts.
• Conduct regular business reviews with clients to assess performance, gather feedback, and strengthen partnerships.
• Collaborate with internal departments (e.g., Sales, Product, Support) to ensure exceptional client service delivery.
• Analyze client data and market trends to provide strategic insights and recommendations.

Requirements

• Minimum of 6 years of experience in account management , client relations, or strategic sales.
• Proven track record of successfully managing large, complex client accounts and driving significant revenue.
• Exceptional communication, negotiation, and interpersonal skills.
• Strong strategic thinking and problem-solving abilities.
• Proficiency with CRM software and account management tools.
• Bachelor's degree in Business, Marketing, or a related field; an advanced degree is a plus.

Benefits

• Competitive salary and substantial performance-based bonus structure.
• Comprehensive health, dental, and vision insurance.
• Opportunities for professional development and advanced training.
• A supportive and collaborative work environment with a focus on client success.
• Potential for career advancement into leadership positions.