Client Support Administrator - Paarl

Placements24; Stellenbosch; Hybrid; ZAR 180,000 - 250,000; Full time

Benefits offered by this job

Fully remote position

Salary based on experience

Professional development opportunities

Home office stipend

Job summary

Placements24 is seeking a highly organized Client Support Administrator to join a fully remote team in South Africa. You will be the primary contact for clients, handling communications, coordinating timelines, and maintaining project documentation from your home office.

Requirements include proven administrative or account coordination experience, excellent communication, and proficiency with MS Office and CRM software. The role supports a dynamic marketing agency environment remotely.

Qualifications

• Proven experience in administrative, client support, or account coordination roles.

Responsibilities

• Serve as the main point of contact for assigned clients, managing all communication channels.
• Schedule and coordinate client meetings, presentations, and project kick-offs.
• Maintain client records, project documentation, and databases with accuracy.
• Assist in the preparation of client reports, proposals, and invoices.
• Proactively identify client needs and potential issues, escalating them to the relevant internal teams.
• Ensure timely delivery of project milestones and deliverables by coordinating with internal teams.
• Manage client feedback and ensure all queries are addressed promptly and effectively.
• Support the sales and account management teams as needed.

Skills

Administrative experience

Client support

Account coordination

MS Office

Tools

MS Office Suite

CRM software

Job description

About the Role

Our client, a thriving boutique marketing agency, is looking for a highly organized and client-focused Client Support Administrator to join their fully remote team. While the company has a physical presence in Paarl, Western Cape , this role operates entirely from home, offering maximum flexibility. You will be the primary point of contact for clients, managing communications, coordinating project timelines, and ensuring client satisfaction. This role requires excellent administrative, communication, and multitasking skills, essential for supporting a busy agency environment from anywhere.

Key Responsibilities

• Serve as the main point of contact for assigned clients, managing all communication channels.
• Schedule and coordinate client meetings, presentations, and project kick-offs.
• Maintain client records, project documentation, and databases with accuracy.
• Assist in the preparation of client reports, proposals, and invoices.
• Proactively identify client needs and potential issues, escalating them to the relevant internal teams.
• Ensure timely delivery of project milestones and deliverables by coordinating with internal teams.
• Manage client feedback and ensure all queries are addressed promptly and effectively.
• Support the sales and account management teams as needed.

Requirements

• Proven experience in an administrative, client support, or account coordination role.
• Exceptional organizational and time-management skills.
• Excellent written and verbal communication abilities.
• Proficiency in MS Office Suite and experience with project management or CRM software.
• Ability to work independently and manage workload effectively in a remote setting.
• A proactive approach to problem-solving and client relationship management.
• Strong attention to detail and accuracy.
• Must have a reliable internet connection and a dedicated workspace for remote work.

Benefits

• Fully remote position, offering excellent work-life balance and flexibility.
• An annual salary of R , depending on experience.
• Opportunities for professional development in client management and marketing support.
• A collaborative and supportive remote team culture.
• Contribution towards home office essentials.
• Be part of a dynamic and creative agency environment, even remotely.