Client Liaison Officer

Placements24; Noord-Kaap; On-site; ZAR 300,000 - 480,000; Full time

Benefits offered by this job

Performance-based bonus

Professional development

Job summary

Placements24 in Kimberley, Northern Cape is seeking a professional Client Liaison Officer to manage client relationships and communications directly with a diverse clientele. You will be the primary contact, coordinate meetings, and ensure smooth project updates in a dynamic consultancy setting.

The ideal candidate will have 3+ years in client relations, excellent interpersonal and negotiation skills, and hands-on experience with CRM software and MS Office.

Qualifications

• 3+ years in client relations or related role.
• Strong communication and negotiation skills.
• Proficient with CRM software and MS Office.

Responsibilities

• Serve as main contact for assigned clients and manage all communications.
• Schedule meetings, prepare status updates, and present reports.
• Address inquiries promptly and coordinate with internal teams.
• Support onboarding and contract renewals; gather feedback for improvement.
• Build long-lasting client relationships to support retention.

Skills

Client relations

Account management

Communication

Negotiation

Time management

Tools

CRM software

Microsoft Office

Job description

About the Role

Our client, a boutique consulting firm specializing in business development, is seeking a professional and organized Client Liaison Officer to manage relationships and communications in Kimberley, Northern Cape . This role is pivotal in ensuring clear, consistent, and positive communication between the firm and its diverse clientele. The ideal candidate will possess exceptional interpersonal skills, a keen understanding of client needs, and a proactive approach to managing client expectations. This is a unique opportunity to work within a dynamic environment that values strong client relationships and offers exposure to various business challenges. We are looking for an individual who can act as the primary point of contact, facilitate smooth project progress, and contribute to client retention and satisfaction. Your role will be instrumental in upholding the firm's reputation for excellence and personalized service.

Key Responsibilities

Serve as the main point of contact for assigned clients, managing all communication channels. Build and maintain strong, long-lasting client relationships. Schedule and coordinate client meetings, consultations, and project updates. Prepare and present client reports, proposals, and project status updates. Address client inquiries, concerns, and feedback promptly and professionally. Facilitate communication between clients and internal consulting teams. Ensure client satisfaction by proactively identifying and addressing potential issues. Assist with onboarding new clients and managing contract renewals. Gather client feedback to identify areas for service improvement.

Requirements

Minimum of 3 years of experience in client relations, account management, or a similar client-facing role. Excellent communication, interpersonal, and negotiation skills. Proven ability to build and maintain strong relationships with clients. Strong organizational and time-management skills. Proficiency in using CRM software and Microsoft Office Suite. Ability to understand business needs and translate them into actionable communication strategies. A professional demeanor and a proactive, problem‑solving attitude. Experience in consulting or professional services is a plus. Must be based in or willing to commute to Kimberley, Northern Cape .

Benefits

Our client offers a competitive annual salary, performance-based bonuses, and opportunities for professional development. Employees benefit from a supportive work environment and the chance to work closely with a team of experienced consultants. This role provides significant exposure to client management within a specialized industry. Our client values its employees and fosters a culture of collaboration and growth. Join a reputable firm where your skills in client liaison will be highly valued and contribute directly to the company's success. This is an excellent opportunity for a driven individual to advance their career in client relations within the Kimberley region.