Customer Engagement Officer (Kimberley)

Placements24; Noord-Kaap; Presencial; ZAR 120 000 - 180 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Professional development

Stable on-site role

Non-profit sector

Community impact

Supportive team

Resumo da oferta

Placements24 is seeking a Customer Engagement Officer for an on-site role in Kimberley, Northern Cape. You will build positive relationships with clients, understand their needs, and guide them to available services with clear information and support.

You will maintain client records, respond to inquiries, and collaborate with program managers to improve service delivery. A friendly, organized communicator with empathy will thrive in this role and help strengthen community connections.

Qualificações

• Excellent communication and interpersonal skills, with a friendly and approachable demeanor.
• Strong organizational skills and attention to detail.
• Ability to empathize with clients and understand diverse needs.
• Proficiency in basic computer applications, including word processing and email.

Responsabilidades

• Engage with clients to understand their needs and provide information about available services.
• Assist clients in accessing services and completing necessary documentation.
• Respond to client inquiries in a professional and timely manner.
• Maintain accurate client records and manage correspondence.
• Facilitate client feedback and relay relevant information to program managers.
• Develop and maintain positive relationships with clients and community stakeholders.
• Organize and participate in community outreach events.
• Identify client needs that may require additional support or referrals.
• Ensure adherence to organizational policies and procedures in all client interactions.
• Contribute to a welcoming and supportive environment for all clients.

Conhecimentos

Communication

Interpersonal skills

Organizational skills

Empathy

Customer service

Formação académica

High School Diploma or equivalent

Descrição da oferta de emprego

About the Role

Our client, a growing community services organization, is looking for a dedicated and personable Customer Engagement Officer to join their team in Kimberley, Northern Cape. This role is focused on building positive relationships with clients, understanding their needs, and ensuring they receive optimal support and information about the organization's services. You will be the face and voice of the organization for many clients, requiring excellent communication and interpersonal skills. This is an on-site position, emphasizing direct interaction and community connection within Kimberley. The ideal candidate is empathetic, organized, and passionate about making a positive impact in the community. Join us to contribute to meaningful service delivery and enhance client satisfaction.

Key Responsibilities

• Engage with clients to understand their needs and provide information about available services.
• Assist clients in accessing services and completing necessary documentation.
• Respond to client inquiries in a professional and timely manner.
• Maintain accurate client records and manage correspondence.
• Facilitate client feedback and relay relevant information to program managers.
• Develop and maintain positive relationships with clients and community stakeholders.
• Organize and participate in community outreach events.
• Identify client needs that may require additional support or referrals.
• Ensure adherence to organizational policies and procedures in all client interactions.
• Contribute to a welcoming and supportive environment for all clients.

Requirements

• Previous experience in a customer service, community work, or client support role.
• Excellent communication and interpersonal skills, with a friendly and approachable demeanor.
• Strong organizational skills and attention to detail.
• Ability to empathize with clients and understand diverse needs.
• Proficiency in basic computer applications, including word processing and email.
• High school diploma or equivalent qualification.
• Must be based in or able to commute reliably to Kimberley, Northern Cape.
• A genuine desire to help and support community members.
• Ability to work independently and as part of a team.
• Understanding of local community services is a plus.

Benefits

• Competitive entry-level salary.
• Opportunity to work in the non-profit/community services sector.
• Stable, on-site work environment.
• Training and professional development opportunities.
• Making a tangible positive impact on the local community.
• Supportive team and management.