Client Liaison Officer

Genie; Johannesburg; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Genie is seeking a Sales Administration liaison in Johannesburg to act as the main point of contact for orders, promotions, and pricing, supporting the sales team. You will confirm orders when needed, process them promptly, and keep customers informed throughout the preparation process.

The role requires at least three years in sales administration, and you must be bilingual in Afrikaans and English, with strong multitasking and communication skills to coordinate with sales, warehouse, and

Qualifications

• Matriculation / Grade 12 or equivalent as a minimum educational requirement.
• Minimum of three years’ experience in sales administration.
• Fully bilingual in Afrikaans and English.
• Proven ability to multitask effectively.
• Demonstrated capability to support sales representatives efficiently.

Responsibilities

• Initiate contact with customers to confirm orders when the relevant sales representative is unavailable.
• Ensure prompt and accurate processing of customer orders.
• Keep customers informed throughout the order preparation process, including updates on unavailable stock or delays.
• Resolve any stock or system-related queries promptly and efficiently.
• Obtain a daily back order list from the warehouse to inform customers and assist in arranging suitable alternatives where necessary.
• Maintain regular communication with the creditors’ department to confirm if customer accounts are on hold, relaying pertinent information to the sales representative.
• Assist the Warehouse and Operations teams during stocktakes.
• Maintain ongoing communication with sales representatives regarding any customer issues or queries.
• Undertake additional tasks as required to support operational needs.

Skills

Sales administration

Customer liaison

Order processing

Stock management

Multitasking

Afrikaans & English bilingual

Education

Matric / Grade 12

Tools

MS Office

ERP systems

Job description

To provide essential support to the sales team by acting as the primary client liaison concerning orders, promotions, and pricing.

Key Responsibilities

• Initiate contact with customers to confirm orders when the relevant sales representative is unavailable.
• Ensure prompt and accurate processing of customer orders.
• Keep customers informed throughout the order preparation process, including updates on unavailable stock or delays.
• Resolve any stock or system-related queries promptly and efficiently.
• Obtain a daily back order list from the warehouse to inform customers and assist in arranging suitable alternatives where necessary.
• Maintain regular communication with the creditors’ department to confirm if customer accounts are on hold, relaying pertinent information to the sales representative.
• Assist the Warehouse and Operations teams during stocktakes.
• Maintain ongoing communication with sales representatives regarding any customer issues or queries.
• Undertake additional tasks as required to support operational needs.

Required Minimum Education & Work Experience

• Matriculation / Grade 12 or equivalent as a minimum educational requirement.
• Minimum of three years’ experience in sales administration.
• Fully bilingual in Afrikaans and English.
• Proven ability to multitask effectively.
• Demonstrated capability to support sales representatives efficiently.