E-commerce Client Liaison

Babylonstoren; Franschhoek; On-site; ZAR 180,000 - 260,000; Full time

Job summary

Babylonstoren is seeking a Client Liaison to join the e-commerce team in Cape Town. You will assist with operations, support driver teams, and handle customer queries across phone, email and WhatsApp, while helping manage online orders and ensure timely delivery.

The role requires initiative, strong communication, and collaborative teamwork in a fast-paced setting. Preferred candidates have matric, a tertiary qualification, proficiency in Microsoft Office, and fluency in Afrikaans and English.

Qualifications

• Matric/Grade 12 required; tertiary qualification advantageous.
• Good understanding of customer service is essential.
• Excellent verbal and written communication skills.
• Fluent in Afrikaans and English; e-commerce knowledge a bonus.

Responsibilities

• Provide general support to operations and driver teams.
• Answer customer queries via telephone, email, and WhatsApp.
• Assist with management of orders placed through the online shop.
• Follow up orders throughout fulfilment to ensure successful delivery.

Skills

Customer service

Verbal communication

Written communication

Microsoft Office

Education

Matric / Grade 12

Tertiary qualification

Tools

Microsoft Office

Job description

Babylonstoren has a wonderful opportunity for an engaging Client Liaison to join the dynamic e-commerce team at Babylonstoren. The successful candidate will help us grow and improve our operations in Cape Town. Our team is driven, takes initiative, and is always looking for ways to improve and optimise our operations.

Requirements:

• A completed National Senior Certificate qualification (matric / Grade 12).


• A tertiary qualification would be advantageous.


• Good understanding of customer service.


• Excellent verbal and written communication skills.


• Fluent in Afrikaans and English.


• Knowledge of e-commerce would be advantageous.


• Proficient in using Microsoft Office apps (Outlook, Excel, Word and PowerPoint).


• Collaborative work ethic, with good interpersonal skills and the ability to work well in groups.


• Proactive, positive individual with a sense of ownership.


• Flexible and adaptable to a fast-paced environment.

Responsibilities:

• Provide general support to our operations and driver teams.


• Answer customer queries telephonically ,per email and via WhatsApp


• Assist with management of orders placed through our online shop.


• Follow up throughout the order fulfilment process to ensure successful delivery.