Client Liaison

wine.co.za; Paarl; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Restaurant discounts

Job summary

wine.co.za is seeking a Customer Service/Order Support specialist to assist with daily e-commerce operations and delivery coordination. You will respond to customer inquiries via phone, email, and WhatsApp, and help process orders from the online store.

The role requires Matric/Grade 12, fluency in Afrikaans and English, and proficiency with Microsoft Office. E-commerce knowledge is advantageous in a fast-paced environment.

Qualifications

• Matric/Grade 12 is essential.
• Good understanding of customer service principles.
• Afrikaans and English fluency is required.
• E-commerce knowledge or experience is advantageous.
• Proficient in Microsoft Office (Outlook, Excel, Word, PowerPoint).

Responsibilities

• Provide day-to-day support to the e-commerce operations and delivery teams.
• Respond to customer enquiries via telephone, email, and WhatsApp in a professional and friendly manner.
• Assist with the management and processing of orders placed through the online store.
• Monitor orders throughout the fulfilment process to ensure successful and timely delivery.
• Liaise with customers and internal teams to resolve order or delivery-related queries.
• Support the continuous improvement and optimisation of e-commerce operations.
• Deliver a high standard of customer service throughout the customer journey.

Skills

Customer service

Communication

Afrikaans & English fluency

Interpersonal skills

Education

Matric / Grade 12

Tertiary qualification advantageous

Tools

Microsoft Office

Job description

Job Description

• Provide day-to-day support to the e-commerce operations and delivery teams.
• Respond to customer enquiries via telephone, email, and WhatsApp in a professional and friendly manner.
• Assist with the management and processing of orders placed through the online store.
• Monitor orders throughout the fulfilment process to ensure successful and timely delivery.
• Liaise with customers and internal teams to resolve order or delivery-related queries.
• Support the continuous improvement and optimisation of e-commerce operations.
• Deliver a high standard of customer service throughout the customer journey.

Qualifications

• Matric / Grade 12 (essential).
• Relevant tertiary qualification advantageous.
• Good understanding of customer service principles.
• E-commerce knowledge or experience advantageous.
• Fluent in Afrikaans and English.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office, including Outlook, Excel, Word, and PowerPoint.
• Strong interpersonal and teamwork skills.
• Proactive, positive, and willing to take ownership of responsibilities.
• Flexible and adaptable in a fast-paced working environment.