Client Liaison

Exceed Human Resource Consultants; Paarl; On-site; ZAR 120,000 - 180,000; Full time

Job summary

Exceed Human Resource Consultants seeks a detail-oriented customer support assistant to bolster our e-commerce operations in Paarl. You will respond to inquiries via phone, email and WhatsApp while helping manage online orders and delivery status with a focus on timely resolutions.

Ideal candidates have Matric with preferable tertiary exposure, strong communication skills in English and Afrikaans, and a proactive attitude in a fast-paced team setting. Proficiency with MS Office is expected.

Qualifications

• Good understanding of customer service principles.
• E-commerce knowledge or experience advantageous.
• Strong interpersonal and teamwork skills.
• Proactive, positive, and willing to take ownership of responsibilities.
• Flexible and adaptable in a fast-paced working environment.

Responsibilities

• Provide day-to-day support to the e-commerce operations and delivery teams.
• Respond to customer enquiries via telephone, email, and WhatsApp in a professional and friendly manner.
• Assist with the management and processing of orders placed through the online store.
• Monitor orders throughout the fulfilment process to ensure successful and timely delivery.
• Liaise with customers and internal teams to resolve order or delivery-related queries.
• Support the continuous improvement and optimisation of e-commerce operations.
• Deliver a high standard of customer service throughout the customer journey.

Skills

Verbal communication

Written communication

Interpersonal skills

Teamwork

Customer service

Education

Matric / Grade 12

Tertiary qualification advantageous

Tools

Microsoft Office

Outlook

Excel

Word

PowerPoint

Job description

Reference:11322 MLR Consultant: Michelle le Roux

Job Description

• Provide day-to-day support to the e-commerce operations and delivery teams.
• Respond to customer enquiries via telephone, email, and WhatsApp in a professional and friendly manner.
• Assist with the management and processing of orders placed through the online store.
• Monitor orders throughout the fulfilment process to ensure successful and timely delivery.
• Liaise with customers and internal teams to resolve order or delivery-related queries.
• Support the continuous improvement and optimisation of e-commerce operations.
• Deliver a high standard of customer service throughout the customer journey.

Qualifications

• Matric / Grade 12 (essential).
• Relevant tertiary qualification advantageous.
• Good understanding of customer service principles.
• E-commerce knowledge or experience advantageous.
• Fluent in Afrikaans and English.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office, including Outlook, Excel, Word, and PowerPoint.
• Strong interpersonal and teamwork skills.
• Proactive, positive, and willing to take ownership of responsibilities.
• Flexible and adaptable in a fast-paced working environment.