Customer Liaison Officer

Career Minded; Johannesburg; On-site; ZAR 201,000 - 335,000; Full time

Job summary

Career Minded is seeking a dedicated Customer Liaison Officer in Johannesburg. You will manage end-to-end order administration, from intake to delivery, coordinating with Sales, Warehouse, and Logistics while keeping clients informed at every stage.

The role emphasizes accurate admin, proactive communication, and seamless order lifecycle management, based in Modderfontein / Longlake areas. Salary ranges from R18,000 to R30,000 per month.

Qualifications

• Grade 12/Matric and relevant tertiary courses advantageous.
• 3–5 years in order processing, customer service, or admin in B2B/wholesale/distribution.
• Proficient in MS Excel; experience with Sage Evolution is a plus.
• Knowledge of warehouse operations and logistics documentation beneficial.

Responsibilities

• Receive and process orders from Sales Representatives and clients.
• Coordinate with warehouse and logistics to ensure on-time delivery and accurate stock movements.
• Provide regular updates to clients on order status and resolve delays professionally.
• Maintain accurate records of orders, invoices, deliveries, and related communications.
• Collaborate cross-functionally with Sales, Finance, Warehouse and Logistics to keep the order pipeline moving.

Skills

Order processing

Customer service

Administrative support

Education

Grade 12 / Matric

Tools

Excel

Sage Evolution

Job description

Customer Liaison Officer job vacancyin Johannesburg.

The Customer Liaison Officer is responsible for the end-to-end administration and coordination of customer orders. The role receives orders from Sales Representatives (and later directly from clients), processes them through the full order cycle, and ensures accurate invoicing, fulfilment, and delivery.

This position acts as the operational link between clients, Sales, the warehouse (pickers/packers), and logistics, while providing continuous updates and feedback to clients throughout the process.

This is a hands-on operational role focused on the complete order lifecycle — from receipt through to successful delivery — with a strong emphasis on accurate administration, internal coordination, and keeping clients informed at every stage.

The role is based in the Modderfontein / Longlake areas of Johannesburg.

Salary: R18,000 – R30,000 per month.

Duties & Responsibilities:

• Order Intake & Processing
  • Receive and capture orders from Sales Representatives and, over time, directly from clients.
  • Verify order details for accuracy (product codes, quantities, pricing, delivery addresses, and special instructions).
  • Process orders in the system, generate invoices, and ensure all commercial and administrative details are correct before fulfilment begins.
• Fulfilment Coordination
  • Release confirmed orders to the warehouse (pickers and packers).
  • Monitor picking and packing progress and resolve any stock or operational issues that arise.
  • Coordinate with logistics to arrange and track deliveries.
  • Ensure deliveries are completed on time and to the required standard.
  • Handle related documentation, including Goods Received Notes (GRN) and Goods Received Vouchers (GRV) where applicable (e.g. for returns, credits, or inbound stock verification linked to client orders).
• Client Communication & Feedback
  • Provide regular, proactive updates to clients on order status (confirmation, picking, dispatch, delivery).
  • Communicate any delays, partial deliveries, or issues promptly and professionally.
  • Act as the primary administrative contact for clients on all order-related matters.
  • Gather and relay client feedback to internal teams to improve service levels.
• Order Administration & Documentation
  • Maintain accurate and up-to-date records of all orders, invoices, deliveries, and related correspondence in the system/CRM.
  • Process credits, returns, and adjustments as required.
  • Ensure all order-related documentation (invoices, delivery notes, GRNs/GRVs, etc.) is correctly completed and filed.
  • Assist with reconciling order discrepancies and resolving queries between clients, Sales, Finance, and the warehouse.
• Cross-functional Collaboration
  • Work closely with Sales Representatives to ensure smooth hand-over of orders.
  • Liaise daily with warehouse, logistics, and finance teams to keep the order pipeline moving efficiently.
  • Escalate issues that cannot be resolved at operational level while keeping stakeholders informed.

Requirements:

• Grade 12 / Matric
• Relevant tertiary courses / qualification advantageous
• Minimum 3–5 years experience in order processing, customer service, or administrative roles within a B2B, wholesale, retail, or distribution environments.
• Familiarity with order-to-cash processes (order capture → invoicing → fulfilment → delivery).
• Experience using Ms Excel.
• Experience using Sage Evolution or similar ERP or order management systems is highly advantageous.
• Knowledge of warehouse operations and basic logistics documentation (including GRN/GRV) is beneficial.