Customer Service Administrator

Fusion Personnel Ltd.; Gauteng; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Fusion Personnel Ltd. is seeking a customer service support professional in Gauteng. The role requires at least 2 years of experience in customer service or similar roles, with responsibilities spanning orders, quotations and account administration.

Ideal candidates are fluent in English and Afrikaans, detail-oriented and capable of multitasking under pressure. Pastel knowledge is advantageous, and a strong customer-focused approach is essential.

Qualifications

• Minimum 2 years' experience in customer service or related support role.
• Experience with customer accounts, quotations, sales orders, proof of payments, returns and credits.
• Pastel experience is beneficial but not essential.
• Fully bilingual in English and Afrikaans.

Responsibilities

• Manage customer queries from receipt through to resolution.
• Provide customers with regular updates and coordinate with Sales, Operations, Warehouse and Finance.
• Assist with returns, credits and complaint administration.
• Maintain accurate customer records and ensure SLA compliance.
• Escalate urgent matters where necessary and provide exceptional customer service.
• Support the Customer Service Manager with daily administrative functions and continuous process improvement.

Skills

Customer service

Sales administration

Order processing

Pastel

Bilingual English/Afrikaans

Communication

Problem solving

Administration

Attention to detail

Multitasking

Tools

Pastel

Job description

Minimum Requirements:

• Grade 12.
• Minimum 2 years' experience in customer service, sales administration, order processing or a similar support role.
• Experience with customer accounts, quotations, sales orders, proof of payments, returns and credits is advantageous.
• Pastel experience is beneficial but not essential.
• Fully bilingual in English and Afrikaans.
• Excellent communication, problem-solving and administration skills.
• Strong attention to detail with the ability to multitask and work well under pressure.
• A mature, professional and customer-focused approach.

Duties:

• Manage customer queries from receipt through to resolution.
• Provide customers with regular updates and coordinate with Sales, Operations, Warehouse and Finance.
• Assist with returns, credits and complaint administration.
• Maintain accurate customer records and ensure SLA compliance.
• Escalate urgent matters where necessary and provide exceptional customer service.
• Support the Customer Service Manager with daily administrative functions and continuous process improvement.