Hybrid Client Experience Specialist

Placements24; Polokwane; Hybrid; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Competitive salary

Hybrid work arrangement

Health insurance

Professional development programs

Supportive team environment

Job summary

Placements24 in Polokwane offers a dynamic Client Interaction Specialist role within a hybrid work model. You will engage directly with clients, manage communications, and act as the liaison between clients and internal operations.

The position emphasizes relationship-building, timely responses, CRM proficiency, and cross-department collaboration to ensure client satisfaction and retention in Limpopo.

Qualifications

• Proven track record in client relations, customer service, or account management.
• Excellent communication, negotiation, and interpersonal skills.
• Proficiency in CRM software and standard office productivity tools.
• Strong organizational skills and attention to detail.
• Ability to adapt to a hybrid work environment in Polokwane.

Responsibilities

• Manage and respond to all client communications across multiple platforms.
• Address client inquiries, concerns, and feedback in a timely and effective manner.
• Coordinate with relevant internal departments to resolve issues.
• Maintain accurate and up-to-date client records and logs.
• Proactively identify client needs and offer relevant solutions or services.

Skills

Client relations

Communication

Negotiation

Interpersonal skills

Organizational skills

Tools

CRM software

Office productivity tools

Job description

Placements24 in Polokwane offers a dynamic Client Interaction Specialist role within a hybrid work model. You will engage directly with clients, manage communications, and act as the liaison between clients and internal operations.

The position emphasizes relationship-building, timely responses, CRM proficiency, and cross-department collaboration to ensure client satisfaction and retention in Limpopo.