Client Information Clerk Level 5 (1 Post)

Department of Health; Heidelberg; On-site; ZAR 202,000 - 273,000; Full time

Job summary

Department of Health in Gauteng is seeking a committed individual to manage complaints and assist with patient experience initiatives within the Quality Assurance Directorate. You will capture complaints, maintain documentation, and support meetings and reporting timelines.

The role requires Grade 12, MS Office skills, and the ability to communicate effectively with diverse stakeholders. A focus on confidentiality and professional conduct is essential.

Qualifications

• Grade 12 and computer literacy (MS Office)
• Ability to handle conflict, work under pressure, and work independently and in a team.
• Good verbal and written communication skills; tact and discretion.

Responsibilities

• Capture and track all complaints manually and electronically with outcomes.
• Ensure patients can voice their perceptions and experiences about care.
• Safeguard all documents related to complaints and patient safety incidents.

Skills

MS Office

Conflict handling

Teamwork

Independence

Communication

Organizational skills

Verbal and written communication

Education

Grade 12

Tools

MS Office

Job description

• Reference Number : refs/056416


• Directorate : Quality Assurance


• Number of Posts : 1


• Package : R237 453.00 per annum (plus benefits)


• Enquiries : Mr FEW Ngondeka, [phone]

Requirements :

• Grade 12. Computer literacy (MS Office). Skills/Competence/Knowledgeability to handle conflict. Ability to work under pressure. Ability to work independently and in a team. Ability to communicate well with people at different levels. Ability to organize and plan. Sound verbal and written communication skills. Ability to act with tact and discretion. Applicants must be self-motivated. Good customer skills. Applicants should be prepared to undergo medical surveillance as an inherent job requirement.

Duties :

• To ensure all complaints are correctly captured manually and electronically with outcomes. To ensure that patient’s ability to voice their perception options /experience about the health establishment is practiced. To champion the safe keeping of all documents related to complaints and patient safety incidents, including patients’ clinical records. To assist with the meetings relating to complaints (DPOS) and Patient Experience of Care Survey (PEC) including minute writing. Ability to handle and solve complaints. Adhere to workplace policies and procedures and adhere to reporting timelines. Be up to date with the activities, services, and areas within the hospital to be able to direct customers. Be willing to undergo continuous training and development programs as required. Attend meetings and training as approved by supervisor. Comply with the Performance Management and Development System (Annual contracting, Mid-year revie and final assessment)

Employer : Department of Health

Closing Date : 11-09-2026

Criteria Questions

Do you have a Grade 12 Certificate

Do you have a Computer Literacy (Ms Office)

The Gauteng Department of Health is guided by the principles of Employment Equity.