Patient Experience & Complaints Clerk

Department of Health; Heidelberg; On-site; ZAR 202,000 - 273,000; Full time

Job summary

Department of Health in Gauteng is seeking a committed individual to manage complaints and assist with patient experience initiatives within the Quality Assurance Directorate. You will capture complaints, maintain documentation, and support meetings and reporting timelines.

The role requires Grade 12, MS Office skills, and the ability to communicate effectively with diverse stakeholders. A focus on confidentiality and professional conduct is essential.

Qualifications

• Grade 12 and computer literacy (MS Office)
• Ability to handle conflict, work under pressure, and work independently and in a team.
• Good verbal and written communication skills; tact and discretion.

Responsibilities

• Capture and track all complaints manually and electronically with outcomes.
• Ensure patients can voice their perceptions and experiences about care.
• Safeguard all documents related to complaints and patient safety incidents.

Skills

MS Office

Conflict handling

Teamwork

Independence

Communication

Organizational skills

Verbal and written communication

Education

Grade 12

Tools

MS Office

Job description

Department of Health in Gauteng is seeking a committed individual to manage complaints and assist with patient experience initiatives within the Quality Assurance Directorate. You will capture complaints, maintain documentation, and support meetings and reporting timelines.

The role requires Grade 12, MS Office skills, and the ability to communicate effectively with diverse stakeholders. A focus on confidentiality and professional conduct is essential.