CLIENT INFORMATION CLERK LEVEL 5

Department of Health; Gauteng; On-site; ZAR 214,000 - 261,000; Full time

Job summary

Department of Health at Edenvale Regional Hospital seeks a capable telecommunications officer to manage switchboard duties and respond to general inquiries. The role requires two years of hospital environment experience, Grade 12, and strong communication skills.

Responsibilities include handling calls, updating directories, costing private calls, and coordinating with HR for billing. The incumbent must work shifts, including public holidays and weekends, and adhere to Batho Pele principles.

Qualifications

• Grade 12 certificate and computer literacy; two years hospital environment experience.
• Helpdesk/Service Desk/Call Centre experience is an added advantage.
• Good telephone etiquette and multilingual communication; able to work shifts including public holidays.

Responsibilities

• Handle incoming and outgoing calls and answer general enquiries.
• Keep a record of private calls and forward billing information to HR.
• Update departmental telephone directory and transfer calls as needed.

Skills

Telephone etiquette

Communication skills

Interpersonal skills

Multilingual

Ability to work under pressure

Shift work

Education

Grade 12

Tools

Computer literacy

Job description

• Package : R237 453 per annum (plus benefits)
• Enquiries : Ms. T Mkhatshwa, Tel No: 011 321-6078.

Requirements

• Grade 12 Certificate, computer literacy with two years hospital environment experience. Helpdesk/ Service Desk/ Call Centre experience will be an added advantage. Good telephone etiquette, communication skills, interpersonal skills and multilingual. Ability to work under pressure. Be able to work shifts also during public holidays, weekends and days and nights.

Duties

• Handling incoming and outgoing calls. Answer general enquiries. Keep record of Private calls received and send them to HR for billing and convey messages appropriately to destination. Update Departmental telephone directory regularly, distribution and transfer of telephone calls. Assisting with costing of private calls. Reporting of faulty telephone lines and update repairs register. Answer general enquiries regarding Hospital client and staff. Manage and print accounts for officials and other stakeholders within the Hospital. Proper handling of switchboard equipment. Check failing telephone instrument in various Department and replace where possible. Must be able to work with P.A (Public Address system), sms (Messaging) and Telephone management system. Prepared to work shifts, public holiday and weekends. Perform other tasks that may be delegated to you by supervisor. Adherence to Batho Pele principles and Quality priorities.

Criteria Questions

• Do you have grade 12?
• Do you have at least two years of hospital experience?

Employer : Department of Health

Location : Edenvale Regional Hospital

Closing Date : 04-09-2026

Where Driver’s License is mandatory, exception will be granted for people with disabilities.

WOMEN AND PEOPLE WITH DISABILITY ARE ENCOURAGED TO APPLY.