Client Growth & Retention Manager - Pretoria Office

Placements24; Pretoria; On-site; ZAR 300,000 - 420,000; Full time

Benefits offered by this job

Competitive salary

Performance incentives

Career growth

Training and resources

Collaborative office

Job summary

WhatJobs Direct in Pretoria is seeking an Account Manager to nurture and grow relationships with existing clients from our office. You will drive customer loyalty, identify opportunities for expanded business and collaborate with internal teams to deliver value.

The role requires excellent communication, a client-centric approach and a proven ability to manage multiple accounts in a fast-paced environment. A tertiary qualification is preferred and the position is based in our Pretoria office.

Qualifications

• 3+ years in account management or client-relations roles.
• Proven track record in retention and growth of client portfolios.
• Excellent communication and interpersonal skills.
• CRM proficiency with Salesforce or Zoho.

Responsibilities

• Manage a portfolio of client accounts and be the main contact.
• Build long-lasting client relationships and understand business objectives.
• Identify upsell and cross-sell opportunities within existing accounts.
• Conduct regular check-ins and business reviews to ensure value delivery.
• Address client inquiries and resolve issues promptly.
• Collaborate with sales, marketing and support for a seamless client experience.
• Track performance and client satisfaction metrics for reporting.
• Contribute to client retention strategies and loyalty.

Skills

Account management

CRM proficiency

Client relations

Negotiation

Communication skills

Education

Tertiary qualification

Tools

Salesforce

Zoho

Job description

WhatJobs Direct in Pretoria is seeking an Account Manager to nurture and grow relationships with existing clients from our office. You will drive customer loyalty, identify opportunities for expanded business and collaborate with internal teams to deliver value.

The role requires excellent communication, a client-centric approach and a proven ability to manage multiple accounts in a fast-paced environment. A tertiary qualification is preferred and the position is based in our Pretoria office.