SaaS Account Manager — Growth & Retention (Centurion)

Placements24; Centurion; On-site; ZAR 360,000 - 600,000; Full time

Benefits offered by this job

Medical coverage

Retirement benefits

Learning & development

Collaborative environment

Cutting-edge SaaS technology

Paid time off

Job summary

Placements24 is seeking an Account Manager for Centurion, Gauteng to manage a portfolio of key client accounts, ensuring satisfaction, retention and growth for our CRM SaaS solutions.

As the primary contact, you will drive feature adoption, identify upsell opportunities, and collaborate with sales, support, and product teams to deliver outstanding service.

The role requires excellent communication, CRM knowledge, and a proactive approach to client management.

Qualifications

• Proven experience in account management, customer success, or a related client-facing role.
• Strong ability to build long-term client relationships.
• Excellent communication, presentation, and negotiation skills.
• Understanding of CRM software and its benefits to businesses.
• Ability to identify and close upsell and cross-sell opportunities.
• Proactive problem-solving and a customer-focused mindset.
• Residence in or near Centurion, Gauteng; willingness to attend meetings.

Responsibilities

• Manage and grow a portfolio of key client accounts with high satisfaction and retention.
• Serve as the main point of contact for clients; address inquiries and resolve issues.
• Conduct regular business reviews to understand needs and demonstrate value.
• Identify opportunities for upselling and cross-selling new products.
• Educate clients on new features and best practices for the CRM platform.
• Collaborate with internal teams to ensure seamless client experience.
• Monitor account health and KPIs, mitigate churn risk.
• Gather client feedback and relay to product development and marketing teams.
• Achieve targets for account retention and revenue growth in Centurion territory.

Skills

Account management

SaaS

CRM knowledge

Communication skills

Upselling & cross-selling

Negotiation

Problem solving

Education

Bachelor's degree in Business/Marketing

Tools

Salesforce

HubSpot

Job description

Placements24 is seeking an Account Manager for Centurion, Gauteng to manage a portfolio of key client accounts, ensuring satisfaction, retention and growth for our CRM SaaS solutions.

As the primary contact, you will drive feature adoption, identify upsell opportunities, and collaborate with sales, support, and product teams to deliver outstanding service.

The role requires excellent communication, CRM knowledge, and a proactive approach to client management.