Strategic Client Account Manager | Growth & Relationships

Placements24; Klerksdorp; On-site; ZAR 420,000 - 540,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Professional development

Performance bonuses

Career progression

Job summary

Placements24 in Klerksdorp, North West, is seeking a driven Client Account Manager to nurture and grow key client relationships. You will be the primary contact for assigned accounts, translating client needs into effective service delivery and collaborating with internal teams to maximize value.

The role offers a collaborative environment, performance-based incentives, and opportunities for career progression as you drive client retention and revenue growth in a dynamic market.

Qualifications

• Proven experience as Account Manager, Client Relationship Manager, or in a similar client-facing role.
• Demonstrated ability to manage multiple accounts and build strong client relationships.
• Excellent communication, negotiation, and presentation skills.
• Strong understanding of sales principles and customer service best practices.
• Ability to think strategically and identify opportunities for business growth.
• Proficiency in using CRM software and other account management tools.

Responsibilities

• Manage and grow a portfolio of existing client accounts, acting as the main point of contact.
• Develop and maintain strong, long-lasting relationships with key decision-makers within client organizations.
• Understand client needs and business objectives, and proactively identify opportunities to provide additional value.
• Conduct regular client meetings, presentations, and business reviews to assess satisfaction and strategic alignment.
• Collaborate with internal teams (sales, support, product) to ensure client needs are met effectively and efficiently.
• Identify and pursue opportunities for upselling and cross-selling services to existing clients.
• Monitor client account health and proactively address any potential issues or risks.
• Develop account plans and strategies to ensure client retention and growth targets are met.
• Provide insights and feedback to internal teams regarding client needs and market trends.
• Ensure timely resolution of client issues and manage client expectations.

Skills

Account management

Relationship building

Communication skills

Negotiation

Presentation skills

CRM software

Time management

Strategic thinking

Education

Bachelor's degree in Business, Marketing, or a related field

Tools

CRM software

Job description

Placements24 in Klerksdorp, North West, is seeking a driven Client Account Manager to nurture and grow key client relationships. You will be the primary contact for assigned accounts, translating client needs into effective service delivery and collaborating with internal teams to maximize value.

The role offers a collaborative environment, performance-based incentives, and opportunities for career progression as you drive client retention and revenue growth in a dynamic market.