Client-First Vehicle Service Advisor

NTT Motor Group; Noord-Kaap; On-site; ZAR 180,000 - 240,000; Full time

Job summary

NTT Volkswagen Kimberley is seeking a motivated Service Advisor to assist customers with vehicle servicing and repair needs, ensuring high customer satisfaction. You will welcome customers, book services, record concerns, prepare job cards, and present quotations.

You will liaise with technicians, explain required work, obtain approvals, and keep customers updated on progress. Excellent communication and record-keeping are essential for success.

Qualifications

• Demonstrated customer service excellence.
• Ability to book and manage service appointments.
• Record customer concerns and vehicle issues accurately.
• Prepare clear job cards and communicate required work.

Responsibilities

• Welcome customers and provide friendly, professional service.
• Book vehicles in for services, maintenance and repairs.
• Record customer concerns and vehicle problems accurately.
• Explain recommended repairs and maintenance to customers.
• Provide quotations and obtain approval before additional work.
• Keep customers updated on progress and liaise with technicians.
• Ensure work is completed on time and vehicles are ready for collection.
• Maintain accurate customer and vehicle records in dealership system.

Skills

Customer service

Scheduling

Record-keeping

Communication

Job description

NTT Volkswagen Kimberley is seeking a motivated Service Advisor to assist customers with vehicle servicing and repair needs, ensuring high customer satisfaction. You will welcome customers, book services, record concerns, prepare job cards, and present quotations.

You will liaise with technicians, explain required work, obtain approvals, and keep customers updated on progress. Excellent communication and record-keeping are essential for success.