Service Advisor

NTT Motor Group; Noord-Kaap; On-site; ZAR 180,000 - 240,000; Full time

Job summary

NTT Volkswagen Kimberley is seeking a motivated Service Advisor to assist customers with vehicle servicing and repair needs, ensuring high customer satisfaction. You will welcome customers, book services, record concerns, prepare job cards, and present quotations.

You will liaise with technicians, explain required work, obtain approvals, and keep customers updated on progress. Excellent communication and record-keeping are essential for success.

Qualifications

• Demonstrated customer service excellence.
• Ability to book and manage service appointments.
• Record customer concerns and vehicle issues accurately.
• Prepare clear job cards and communicate required work.

Responsibilities

• Welcome customers and provide friendly, professional service.
• Book vehicles in for services, maintenance and repairs.
• Record customer concerns and vehicle problems accurately.
• Explain recommended repairs and maintenance to customers.
• Provide quotations and obtain approval before additional work.
• Keep customers updated on progress and liaise with technicians.
• Ensure work is completed on time and vehicles are ready for collection.
• Maintain accurate customer and vehicle records in dealership system.

Skills

Customer service

Scheduling

Record-keeping

Communication

Job description

NTT Volkswagen Kimberley is looking for a motivated and customer-focused Service Advisor to join our team. The Service Advisor will be responsible for assisting customers with their vehicle servicing and repair needs, while ensuring a high level of customer satisfaction.

Key Responsibilities

• Welcome customers and provide friendly, professional service.
• Book vehicles in for services, maintenance and repairs.
• Understand and record customer concerns and vehicle problems accurately.
• Prepare accurate job cards and provide customers with clear information about the work required.
• Explain recommended repairs and maintenance to customers.
• Provide customers with quotations and obtain approval before additional work is carried out.
• Keep customers updated on the progress of their vehicles.
• Liaise with technicians and the workshop to ensure work is completed correctly and on time.

Check that vehicles are ready for collection and that all work has been completed.

• Contact customers when vehicles are ready for collection.
• Handle customer queries and complaints professionally and ensure issues are followed up.
• Promote additional services, maintenance plans and relevant products where appropriate.
• Maintain accurate customer and vehicle records on the dealership system.