Automotive Service Advisor - Client-Focused Growth

Placements24; Cape Town; On-site; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Commission

Health benefits

Staff discounts

Training opportunities

Job summary

Placements24 is seeking an Automotive Service Advisor for a prestigious Cape Town dealership. You will be the primary contact for customers, guiding their service experience from check-in to pick-up.

This role requires excellent communication, strong knowledge of automotive systems, and the ability to build lasting client relationships. You will translate service needs into clear work orders and keep customers informed about progress.

Qualifications

• Proven experience as an Automotive Service Advisor or in a customer-facing role within the automotive industry.
• Strong knowledge of automotive systems, repair processes, and terminology.
• Excellent interpersonal, communication, and customer service skills.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Familiarity with automotive service management software is advantageous.

Responsibilities

• Greet customers warmly, inspect vehicles with them, and accurately record their concerns and requested services.
• Translate customer needs and technician findings into clear, concise work orders.
• Provide accurate repair estimates, explain necessary services, and obtain customer authorization.
• Maintain open communication with customers regarding the status of their vehicle repairs and potential delays.
• Coordinate with the service department to ensure timely and efficient completion of all work.

Job description

Placements24 is seeking an Automotive Service Advisor for a prestigious Cape Town dealership. You will be the primary contact for customers, guiding their service experience from check-in to pick-up.

This role requires excellent communication, strong knowledge of automotive systems, and the ability to build lasting client relationships. You will translate service needs into clear work orders and keep customers informed about progress.