Customer-Centric Automotive Service Advisor

Placements24; Stellenbosch; On-site; ZAR 200,000 - 260,000; Full time

Benefits offered by this job

Health and retirement benefits

Training and career growth

Employee discounts on vehicle services

Job summary

Placements24 in Paarl is seeking a customer-focused Automotive Service Advisor to manage the service reception and customer interaction at their facility. You will be the key liaison between customers and the service technicians, ensuring clear communication regarding vehicle diagnoses, repairs, and timelines.

This role requires excellent communication, a solid understanding of automotive services, and a commitment to delivering exceptional experiences that build loyalty and trust for our

Qualifications

• Experience in automotive service advisory or customer service within automotive industry.
• Strong understanding of automotive systems and services.
• Excellent communication, interpersonal and active listening skills.

Responsibilities

• Greet customers, record vehicle service needs and concerns.
• Identify additional service requirements with customers.
• Explain recommended maintenance and repairs with cost estimates.
• Schedule service appointments and manage workflow in the service department.
• Provide customers with service progress updates throughout the repair process.
• Ensure customer satisfaction and address concerns promptly.

Skills

Customer service

Communication

Automotive knowledge

Multitasking

Active listening

Tools

Scheduling software

Dealership management systems

Job description

Placements24 in Paarl is seeking a customer-focused Automotive Service Advisor to manage the service reception and customer interaction at their facility. You will be the key liaison between customers and the service technicians, ensuring clear communication regarding vehicle diagnoses, repairs, and timelines.

This role requires excellent communication, a solid understanding of automotive services, and a commitment to delivering exceptional experiences that build loyalty and trust for our