Client Experience & Payments Specialist

FirstRand Bank Limited; Sandton; Sur place; ZAR 420 000 - 660 000; Plein temps

Avantages offerts par ce poste

Opportunities to network

Challenging work

Opportunities to innovate

Résumé du poste

FirstRand Bank Limited, trading as RMB, seeks a dedicated RAS Client Service Specialist in Sandton, Gauteng. The role focuses on delivering high-quality client service, handling queries, incidents and payments within SLA, and strengthening the client experience through proactive solutioning.

You will engage with stakeholders, maintain client data, support onboarding of new clients, and provide regular reporting.

Qualifications

• Diploma qualification required.
• 4-5 years’ experience in Client Service Support and Delivery.
• 4-5 years’ experience handling domestic and cross-border payments.
• Strong understanding of SWIFT payment structures.

Responsabilités

• Deliver service that exceeds customer expectations through proactive, innovative and appropriate solution selection and application.
• Attend to client requests, incidents, and queries within the stipulated SLA, and capture query details accurately.
• Analyse dashboards/Management Information to identify trends within clients, and to inform possible improvements.
• Maintain static data for existing accounts and assist with onboarding of new clients.
• Provide required reporting to clients on a regular basis and on ad hoc occasions.

Connaissances

Client service

Payments

SWIFT payments

Formation

Diploma qualification

Description du poste

FirstRand Bank Limited, trading as RMB, seeks a dedicated RAS Client Service Specialist in Sandton, Gauteng. The role focuses on delivering high-quality client service, handling queries, incidents and payments within SLA, and strengthening the client experience through proactive solutioning.

You will engage with stakeholders, maintain client data, support onboarding of new clients, and provide regular reporting.