Client Onboarding & Fulfilment Specialist

RMB - Rand Merchant Bank; Johannesburg; On-site; ZAR 300,000 - 520,000; Full time

Benefits offered by this job

Networking opportunities

Challenging Working

Opportunities to innovate

Job summary

RMB Rand Merchant Bank in Johannesburg is seeking a Client Fulfilment Operations Specialist to support a centralised processing and fulfilment function. You will validate documentation for product and channel requests to ensure accuracy and regulatory alignment.

Key responsibilities include proactive client communication, handling onboarding and activations, and maintaining audit-ready records while collaborating with IT, Risk and Compliance to ensure smooth delivery.

Qualifications

• Bachelor of Commerce in a related field.
• 2 to 5 years' experience in Client Experience and Value Management.

Responsibilities

• Receive, review, and validate documentation for product and channel requests.
• Vet documentation for accuracy and completeness.
• Maintain proactive communication with clients, providing regular updates on activation status.
• Accurately process new and existing client requests for channel onboarding and product activations.
• Verify and manage client information, ensuring accurate updates in internal systems and audit records.
• Index validated documentation, archive outdated records, and ensure current docs are maintained.
• Interpret legal and banking documentation to support request resolution and regulatory compliance.
• Collaborate with IT, Risk and Compliance to resolve product/channel-related issues.

Education

Bachelor of Commerce in a related field

Job description

RMB Rand Merchant Bank in Johannesburg is seeking a Client Fulfilment Operations Specialist to support a centralised processing and fulfilment function. You will validate documentation for product and channel requests to ensure accuracy and regulatory alignment.

Key responsibilities include proactive client communication, handling onboarding and activations, and maintaining audit-ready records while collaborating with IT, Risk and Compliance to ensure smooth delivery.