Client Experience & Payments Specialist

Wesbank; Johannesburg; Sur place; ZAR 360 000 - 540 000; Plein temps

Résumé du poste

RMB in Johannesburg is seeking a skilled RAS Client Service Specialist to deliver high-quality client support and strengthen the client experience. You will respond to queries via channels, manage Rand accounts, and provide daily cash prediction and audit confirmations where required.

The ideal candidate will hold a relevant diploma and have 4–5 years’ client service delivery experience, including domestic and cross-border payments, with a strong understanding of SWIFT payment structures.

Qualifications

• Diploma qualification required.
• 4-5 years’ experience in Client Service Support and Delivery.
• 4-5 years’ experience handling domestic and cross-border payments.
• Strong understanding of SWIFT payment structures.

Responsabilités

• Provide high-quality client service and respond to queries via appropriate channels.
• Attend to client requests and incidents, ensuring resolution within SLA.
• Analyze dashboards/MI to identify trends and inform improvements.
• Prepare and provide regular reporting to clients and support onboarding of new clients.

Connaissances

Diploma qualification

Client service experience (4-5 yrs)

Payments experience (4-5 yrs)

SWIFT knowledge

Formation

Diploma qualification

Description du poste

RMB in Johannesburg is seeking a skilled RAS Client Service Specialist to deliver high-quality client support and strengthen the client experience. You will respond to queries via channels, manage Rand accounts, and provide daily cash prediction and audit confirmations where required.

The ideal candidate will hold a relevant diploma and have 4–5 years’ client service delivery experience, including domestic and cross-border payments, with a strong understanding of SWIFT payment structures.