Client Experience & Payments Specialist

FirstRand Bank; Johannesburg; Sur place; ZAR 350 000 - 520 000; Plein temps

Résumé du poste

FirstRand Bank's RMB unit is seeking a Client Service Specialist to deliver proactive, accurate service for client accounts. You will handle domestic and cross-border payments, respond to inquiries, and resolve incidents within SLA while maintaining data accuracy.

The ideal candidate holds a relevant diploma and has 4–5 years in client service and payments, with a strong understanding of SWIFT structures. You will collaborate with stakeholders, monitor dashboards, and contribute to customer

Qualifications

• Diploma qualification.
• 4-5 years in Client Service Support and Delivery.
• 4-5 years handling domestic and cross-border payments.
• Strong understanding of SWIFT payment structures.

Responsabilités

• Deliver service that exceeds customer expectations through proactive, innovative and appropriate solution selection.
• Attend to client requests, incidents, and queries, resolving within SLA and capturing details.
• Maintain static data for existing accounts and open/modify/close Rand accounts as required.
• Collate and produce client reports and dashboards for review and monitoring.
• Engage with stakeholders to drive process improvements and governance.

Connaissances

Client service excellence

Payments processing

SWIFT knowledge

Formation

Diploma qualification

Description du poste

FirstRand Bank's RMB unit is seeking a Client Service Specialist to deliver proactive, accurate service for client accounts. You will handle domestic and cross-border payments, respond to inquiries, and resolve incidents within SLA while maintaining data accuracy.

The ideal candidate holds a relevant diploma and has 4–5 years in client service and payments, with a strong understanding of SWIFT structures. You will collaborate with stakeholders, monitor dashboards, and contribute to customer