Client Experience & Operations Manager

Faircape Health; Cape Town; On-site; ZAR 300,000 - 400,000; Full time

Benefits offered by this job

Quarterly performance bonuses

Long service leave

Free barista-made coffee

Subsidised snacks

Discounted ISP packages

Flexible working hours

Subsidised parking

Real growth opportunities

Job summary

Faircape Health is seeking a highly organised Client Liaison Manager in Cape Town to oversee client administration and operational coordination. This role ensures efficient customer applications and installations while maintaining high service standards.

The successful candidate will manage billing administration, stock management, and respond to customer queries. Candidates should have proven experience in a similar role, strong communication skills, and be proficient in Google Workspace.

Qualifications

• Proven experience in a similar administrative or client liaison role.
• Experience within commercial or service-driven environments.
• Experience in the ISP or telecommunications industry is advantageous.

Responsibilities

• Oversee client administration and operational coordination functions.
• Ensure customer applications and installations run smoothly.
• Manage billing administration and stock management.

Skills

Customer service orientation

Strong administrative abilities

Google Workspace proficiency

Excellent communication skills

Attention to detail

Education

Matric (Grade 12)

Certificate in Service Delivery / Client Relationship Management

Job description

Faircape Health is seeking a highly organised Client Liaison Manager in Cape Town to oversee client administration and operational coordination. This role ensures efficient customer applications and installations while maintaining high service standards.

The successful candidate will manage billing administration, stock management, and respond to customer queries. Candidates should have proven experience in a similar role, strong communication skills, and be proficient in Google Workspace.