Customer Success Advocate - Kimberley

Placements24; Noord-Kaap; On-site; ZAR 240,000 - 420,000; Full time

Benefits offered by this job

Medical aid

Retirement fund

Development programs

Job summary

Placements24 is seeking a Customer Success Advocate to join our Kimberley office in the Northern Cape. You will manage relationships for a portfolio of clients, onboard new users, and drive retention by delivering exceptional support and product guidance.

The role requires at least 2 years in customer-facing roles, strong communication, and CRM proficiency. This on-site position offers a competitive salary, medical aid, and development opportunities within a collaborative team.

Qualifications

• Minimum of 2 years in customer success, account management, or client-facing support.
• Demonstrated ability to build and maintain strong client relationships.
• Excellent communication, interpersonal, and presentation skills.
• Strong understanding of customer service principles and best practices.
• Ability to manage multiple client accounts simultaneously.

Responsibilities

• Manage and nurture relationships with a dedicated set of clients, acting as their main point of contact.
• Proactively engage with clients to understand their needs, goals, and challenges.
• Onboard new clients, guiding them through initial setup and product utilization.
• Provide ongoing support to maximize value from offerings.
• Conduct regular check-ins and business reviews to assess satisfaction and opportunities.
• Address client concerns promptly and escalate when necessary.
• Educate clients on new features and best practices.
• Monitor client health scores and identify at-risk accounts for intervention.
• Gather client feedback and share insights with product and sales teams.

Skills

Customer success

Account management

CRM proficiency

Communication skills

Team collaboration

Tools

Salesforce

HubSpot

Job description

About the Role

Our client is actively searching for a dedicated and proactive Customer Success Advocate to join their expanding customer service department in Kimberley, Northern Cape . This role is critical in ensuring our clients receive exceptional support and achieve their desired outcomes through the use of our client's products and services. You will be the primary point of contact for a portfolio of clients, building strong relationships and driving customer loyalty. The ideal candidate is passionate about customer satisfaction, possesses outstanding communication skills, and thrives in a fast-paced, client-facing environment. This position is essential for maintaining high retention rates and fostering long-term partnerships.

Key Responsibilities

• Manage and nurture relationships with a dedicated set of clients, acting as their main point of contact.
• Proactively engage with clients to understand their needs, goals, and challenges.
• Onboard new clients, guiding them through initial setup and product utilization.
• Provide ongoing support and guidance to ensure clients are maximizing the value of our client's offerings.
• Conduct regular check-ins and business reviews with clients to assess satisfaction and identify opportunities.
• Address client concerns and issues promptly and effectively, escalating when necessary.
• Educate clients on new features, updates, and best practices.
• Monitor client health scores and identify at-risk accounts for proactive intervention.
• Gather client feedback and share insights with product and sales teams to drive improvements.
• Contribute to the development of customer success playbooks and resources.

Requirements

• Minimum of 2 years of experience in customer success, account management, or a client-facing support role.
• Demonstrated ability to build and maintain strong client relationships.
• Excellent communication, interpersonal, and presentation skills.
• Strong understanding of customer service principles and best practices.
• Ability to effectively manage multiple client accounts simultaneously.
• Experience with CRM software (e.g., Salesforce, HubSpot) and support ticketing systems.
• Proactive problem-solver with a keen eye for detail.
• A passion for helping customers succeed and achieve their objectives.
• Must be based in or willing to relocate to Kimberley, Northern Cape , as this role requires consistent on-site presence.
• Ability to work collaboratively within a team environment.

Benefits

• Our client offers a competitive remuneration package, including a stable annual salary and potential performance bonuses.
• We provide comprehensive medical aid and retirement fund contributions.
• You will have access to continuous professional development opportunities, including training programs and workshops.
• Enjoy a supportive team culture, ample room for career growth within the company, and the satisfaction of directly contributing to client success.
• This role is based full-time in our Kimberley office, fostering strong team collaboration.