Claims Manager - Motor Vehicle Division

Placements24; LegKraal Gate; Híbrido; ZAR 900.000 - 1.300.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Salary and bonus

Medical aid

Retirement fund

Leave allowance

Professional development

Leadership role

Hybrid work model

Descripción de la vacante

Placements24 is seeking an experienced Claims Manager to lead the Motor Vehicle Claims division in Mahikeng, North West. This senior role oversees intake to settlement, directs a team of claims adjusters, and ensures service standards and cost control.

The ideal candidate has deep motor claims expertise, strong leadership, familiarity with automotive repairs, policy interpretation, and regulatory compliance. This hybrid role offers a leadership pathway within a reputable insurer.

Formación

• Minimum of 7 years in insurance claims handling, with at least 3 years in a supervisory or management role within motor vehicle claims.
• Proven leadership and team management skills with the ability to motivate and develop staff.
• In-depth knowledge of motor vehicle insurance policies, claims investigation techniques, and automotive repair processes.
• Strong understanding of relevant South African insurance laws and regulations.
• Excellent analytical, decision-making, and problem-solving abilities.
• Exceptional communication, negotiation, and interpersonal skills.

Responsabilidades

• Lead, manage, and mentor the motor vehicle claims team to ensure high performance and professional development.
• Oversee the end-to-end claims process, ensuring efficient investigation, assessment, and settlement of motor vehicle claims.
• Develop and implement claims handling procedures and policies to optimize efficiency and control costs.
• Monitor claims performance metrics, identify trends, and implement strategies for improvement.
• Ensure compliance with all relevant legislation, regulatory requirements, and company policies.
• Manage claims budgets and reserves effectively, ensuring accuracy and appropriate provisioning.
• Handle complex or escalated claims personally and provide guidance to the team on difficult cases.
• Foster strong relationships with repair networks, assessors, and other service providers.
• Review and approve claims settlements within delegated authority limits.
• Contribute to the development of new products and processes to enhance the claims experience.

Conocimientos

Leadership

Motor claims

Regulatory compliance

Negotiation

Budget management

Educación

Insurance designation

Herramientas

Claims systems

Descripción del empleo

About the Role

Our client, a leading insurance company, is seeking an experienced and results-oriented Claims Manager to lead their Motor Vehicle Claims division in **Mahikeng, North West**. This senior role involves overseeing all aspects of motor vehicle claims processing, from initial intake to final settlement. You will be responsible for managing a team of claims adjusters, ensuring efficient and fair claims handling, maintaining high service standards, and controlling claim costs. The ideal candidate will have a strong background in motor claims management, excellent leadership skills, and a deep understanding of automotive repairs, policy interpretation, and regulatory compliance. This is a critical position within our client's operations, contributing significantly to customer satisfaction and profitability in **Mahikeng, North West**.

Key Responsibilities

• Lead, manage, and mentor the motor vehicle claims team to ensure high performance and professional development.
• Oversee the end-to-end claims process, ensuring efficient investigation, assessment, and settlement of motor vehicle claims.
• Develop and implement claims handling procedures and policies to optimize efficiency and control costs.
• Monitor claims performance metrics, identify trends, and implement strategies for improvement.
• Ensure compliance with all relevant legislation, regulatory requirements, and company policies.
• Manage claims budgets and reserves effectively, ensuring accuracy and appropriate provisioning.
• Handle complex or escalated claims personally and provide guidance to the team on difficult cases.
• Foster strong relationships with repair networks, assessors, and other service providers.
• Review and approve claims settlements within delegated authority limits.
• Contribute to the development of new products and processes to enhance the claims experience.

Requirements

• Minimum of 7 years of experience in insurance claims handling, with at least 3 years in a supervisory or management role within motor vehicle claims.
• Proven leadership and team management skills with the ability to motivate and develop staff.
• In-depth knowledge of motor vehicle insurance policies, claims investigation techniques, and automotive repair processes.
• Strong understanding of relevant South African insurance laws and regulations.
• Excellent analytical, decision-making, and problem-solving abilities.
• Exceptional communication, negotiation, and interpersonal skills.
• Proficiency in claims management systems and standard office software.
• Ability to manage multiple priorities and work effectively under pressure.
• Relevant tertiary qualification or professional insurance designation (e.g., CTP, NIIS) is highly desirable.

Benefits

• Competitive salary and performance-based bonus opportunities.
• Comprehensive medical aid and retirement fund benefits.
• Generous annual leave allowance.
• Opportunities for professional development and career progression.
• A leadership role within a reputable insurance provider in **Mahikeng, North West**.
• Hybrid work model offering flexibility.