Lead Claims Adjuster - Motor Vehicle Division

Placements24; Cape Town; Presencial; ZAR 800.000 - 1.100.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical & dental

Pension plan

Professional development

Team-building events

Cape Town location

Descripción de la vacante

Placements24 is seeking a Lead Claims Adjuster for our insurance client in Cape Town. The role requires steering the motor vehicle claims division, guiding a team of adjusters, and ensuring fair and timely settlements.

You will oversee investigations, ensure regulatory compliance, and drive process improvements. Strong leadership, negotiation, and analytical skills are essential for success in this demanding environment.

Formación

• 8+ years of motor vehicle claims adjusting experience, including 3+ years in a supervisory role.
• Strong leadership and staff development abilities.
• Excellent negotiation and interpersonal skills.
• Deep understanding of motor vehicle insurance policies and legal frameworks.

Responsabilidades

• Lead and manage a team of motor vehicle claims adjusters, providing guidance and performance evaluation.
• Oversee investigations, assessments, and settlements of complex claims with compliance.
• Develop efficient claims handling procedures to improve turnaround times and reduce costs.
• Ensure adherence to insurance legislation, regulations, and company policies.
• Handle escalated claims and provide expert resolutions for challenging cases.
• Collaborate with underwriting and risk management teams to provide insights from claims data.

Conocimientos

Leadership

Negotiation

Communication

Analytical thinking

Team management

Regulatory knowledge

Educación

Relevant qualification in Insurance/Law/Business Administration

Herramientas

Claims management software

MS Office

Descripción del empleo

About the Role

Our client, a prominent insurance firm based in the vibrant city of Cape Town, Western Cape , is seeking a highly skilled and experienced Lead Claims Adjuster to spearhead their Motor Vehicle Claims Division. This pivotal role involves overseeing the end-to-end claims process, managing a team of adjusters, and ensuring the efficient and equitable settlement of motor vehicle insurance claims. The successful candidate will be responsible for maintaining high standards of customer service, adhering to regulatory requirements, and contributing to the overall success of the claims department. This is a fantastic opportunity for a seasoned professional to demonstrate leadership in a demanding yet rewarding environment, making a significant impact on client satisfaction and operational efficiency in Cape Town .

Key Responsibilities

• Lead and manage a team of motor vehicle claims adjusters, providing guidance, training, and performance evaluation.
• Oversee the investigation, assessment, and settlement of complex motor vehicle insurance claims, ensuring accuracy and compliance.
• Develop and implement efficient claims handling procedures and protocols to improve turnaround times and reduce costs.
• Ensure adherence to all relevant insurance legislation, regulations, and company policies.
• Handle escalated claims and provide expert resolution for challenging cases.
• Build and maintain positive relationships with policyholders, repairers, legal representatives, and other stakeholders.
• Analyze claims data to identify trends, potential fraud, and areas for process improvement.
• Conduct regular audits of claims files to ensure quality and compliance.
• Collaborate with underwriting and risk management teams to provide insights from claims data.
• Represent the company in legal proceedings or mediations if required.

Requirements

• A relevant qualification in Insurance, Law, Business Administration, or a related field.
• A minimum of 8 years of progressive experience in motor vehicle claims adjusting, with at least 3 years in a supervisory or leadership role.
• Comprehensive understanding of motor vehicle insurance policies, claims investigation techniques, and legal frameworks.
• Proven leadership and team management skills, with the ability to motivate and develop staff.
• Strong negotiation, communication, and interpersonal skills.
• Excellent analytical and problem-solving abilities, with a keen eye for detail.
• Proficiency in claims management software and standard office applications.
• Knowledge of relevant South African legislation pertaining to insurance and motor claims.
• Ability to remain calm and decisive under pressure.
• Commitment to providing exceptional customer service.

Benefits

• An attractive base salary with performance-based bonuses.
• Comprehensive medical and dental coverage.
• Generous pension fund contributions.
• Opportunities for professional development and advanced training in claims management.
• A dynamic and supportive work environment located in a prime area of Cape Town .
• Potential for career growth within a well-established and respected insurance company.
• Regular team-building events and a positive company culture.