Claims Manager - Motor Division

Placements24; Rustenburg; Híbrido; ZAR 900.000 - 1.200.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Performance bonus

Medical aid

Retirement fund

Career development

Descripción de la vacante

Placements24 is seeking an experienced Claims Manager to lead the Motor Claims division in Rustenburg, North West. The role oversees end-to-end claim processing, driving efficiency, fairness, and customer satisfaction while managing a team of claims handlers in the Rustenburg office.

The ideal candidate has 7+ years in motor claims management, strong leadership skills, and deep knowledge of motor insurance products, procedures, and regulatory requirements.

Formación

• Minimum 7 years in insurance claims management with motor focus.
• Proven leadership and team management experience.
• In-depth knowledge of motor vehicle insurance products, claims procedures, and legislation.
• Strong analytical and problem-solving skills with keen attention to detail.
• Excellent communication and negotiation skills.
• Experience in budgeting and cost control.
• Proficiency in claims management software and MS Office.
• Ability to work under pressure in a North West setting.
• Relevant tertiary qualification in Insurance, Business Admin, or related field preferred.

Responsabilidades

• Lead the Motor Claims department from initiation to settlement.
• Develop, implement and monitor claims handling procedures for efficiency and accuracy.
• Supervise and mentor a team of claims assessors and administrators.
• Analyze claims data to identify trends and areas for improvement.
• Ensure timely and fair settlement of motor claims and manage high-value cases.
• Control claim costs through negotiation, fraud detection and repair networks.
• Maintain relationships with internal/external stakeholders and policyholders.
• Ensure compliance with insurance regulations and company policies in Rustenburg.
• Develop strategies to enhance customer experience in the claims process.
• Report on claims performance metrics to senior management.

Conocimientos

Leadership

Claims management

Motor claims

Budget management

Regulatory knowledge

Negotiation

Communication

Analytical thinking

Educación

Bachelor's degree in Insurance or related

Herramientas

Claims management software

MS Office

Descripción del empleo

About the Role

Our client, a reputable insurance firm, is looking for a results-oriented and experienced Claims Manager to oversee their Motor Claims division in **Rustenburg, North West**. This leadership position is responsible for managing the end-to-end claims process for motor vehicles, ensuring efficiency, fairness, and customer satisfaction. The ideal candidate will possess strong leadership skills, a deep understanding of motor insurance claims, and the ability to drive operational excellence within the **Rustenburg** office. You will play a vital role in managing a team of claims handlers, optimizing processes, and ensuring compliance with all regulatory and company standards, contributing significantly to the success of the **North West** operations.

Key Responsibilities

• Manage and lead the Motor Claims department, overseeing all aspects of claim processing from initiation to settlement.
• Develop, implement, and monitor claims handling procedures to ensure efficiency, accuracy, and adherence to service level agreements.
• Supervise and mentor a team of claims assessors and administrators, providing training, performance feedback, and support.
• Analyze claims data to identify trends, patterns, and areas for improvement in processes and policy application.
• Ensure timely and fair settlement of all motor claims, managing complex and high-value cases effectively.
• Control claim costs through effective negotiation, fraud detection, and management of repair networks.
• Maintain strong relationships with internal departments, external service providers, and policyholders.
• Ensure compliance with all relevant insurance regulations and company policies within the **Rustenburg** context.
• Develop and implement strategies to enhance customer experience and satisfaction within the claims process.
• Report on claims performance metrics to senior management.

Requirements

• A minimum of 7 years of experience in insurance claims management, with a specialized focus on motor claims.
• Proven leadership and team management experience.
• In-depth knowledge of motor vehicle insurance products, claims procedures, and relevant legislation.
• Strong analytical and problem-solving skills, with a keen eye for detail.
• Excellent communication, negotiation, and interpersonal skills.
• Experience in managing budgets and controlling operational costs.
• Proficiency in claims management software and Microsoft Office Suite.
• Ability to work effectively under pressure and meet deadlines in a **North West** setting.
• A relevant tertiary qualification in Insurance, Business Administration, or a related field is preferred.

Benefits

• Competitive salary and a performance-driven bonus structure.
• Comprehensive medical aid and retirement fund benefits.
• Opportunities for career advancement and professional development.
• A challenging and rewarding role within a reputable insurance company in **Rustenburg**.
• A collaborative and supportive team environment.