Head of Claims - Motor & Accident

Placements24; Polokwane; On-site; ZAR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Executive salary package

Medical, dental, and vision insurance

Pension fund and provident fund

Job summary

Placements24 is seeking an experienced Head of Claims to lead the Motor & Accident claims division in Polokwane, Limpopo. This senior role requires guiding end-to-end claims processes, achieving operational efficiency, and delivering exceptional customer service within a regulated environment.

You will manage a team of claims professionals, optimize workflows, and drive continuous improvement across the department in the Limpopo region.

Qualifications

• Bachelor's degree in Law or Business Administration required or equivalent.
• Advanced certifications in claims management are highly desirable.
• 10+ years in insurance claims with 5+ years in leadership within motor/accident claims.
• Strong knowledge of motor insurance laws, fraud detection, and best practices.

Responsibilities

• Develop strategic plans for Motor & Accident claims to boost efficiency and customer satisfaction.
• Lead and mentor a claims team to achieve high performance.
• Oversee investigation, evaluation, negotiation, and settlement of motor/accident claims per policy terms and laws.
• Ensure compliance with SA insurance regulations and standards.
• Monitor metrics, identify trends, and drive process improvements to reduce losses.
• Manage relationships with third-party providers and service networks.
• Present periodic reports on performance and strategic initiatives to senior management.

Skills

Leadership

Team management

Analytical skills

Negotiation

Communication

Regulatory knowledge

Claims software

Education

Bachelor's degree in Law or Business Administration

Advanced claims management certifications

Tools

Claims management software

Job description

About the Role

Our client, a prominent player in the South African insurance market, is looking for an experienced and strategic Head of Claims to lead their Motor & Accident claims division in **Polokwane, Limpopo**. This senior leadership role is responsible for overseeing the entire claims process, ensuring operational efficiency, cost-effectiveness, and exceptional customer service for motor vehicle and personal accident claims. The ideal candidate will possess a deep understanding of claims management principles, regulatory requirements, and best practices within the motor insurance sector. This is a full-time, on-site position based in **Polokwane**, requiring strong leadership, analytical skills, and a commitment to driving continuous improvement. You will be instrumental in managing a team of claims professionals, optimizing processes, and contributing to the overall success of our client's operations in the **Limpopo** province.

Key Responsibilities

• Develop and implement strategic plans for the Motor & Accident claims department to enhance efficiency, reduce costs, and improve customer satisfaction.
• Lead, manage, and mentor a team of claims adjusters, supervisors, and support staff, fostering a high-performance culture.
• Oversee the investigation, evaluation, negotiation, and settlement of all motor and accident claims in accordance with policy terms and legal regulations.
• Ensure compliance with all relevant insurance laws and regulatory requirements in South Africa.
• Monitor claims performance metrics, identify trends, and implement corrective actions to mitigate losses and improve outcomes.
• Manage relationships with third-party service providers, including repair networks, legal counsel, and medical assessors.
• Drive innovation and the adoption of new technologies to streamline claims processes and improve operational effectiveness.
• Prepare and present regular reports on claims performance, financial results, and strategic initiatives to senior management in **Polokwane**.

Requirements

• A Bachelor's degree in Law, Business Administration, or a related field.
• Advanced certifications in claims management are highly desirable.
• 10+ years of progressive experience in insurance claims, with at least 5 years in a leadership or management role specifically within motor and accident claims.
• Comprehensive knowledge of motor vehicle insurance legislation, claims handling best practices, and fraud detection techniques.
• Proven leadership and team management skills, with the ability to motivate and develop staff.
• Strong analytical, problem-solving, and decision-making abilities.
• Excellent communication, negotiation, and interpersonal skills.
• Proficiency in claims management software and standard office applications.
• Experience operating within the **Limpopo** region's insurance market is an advantage.

Benefits

• Competitive executive salary package with significant performance-based bonuses.
• Comprehensive medical, dental, and vision insurance coverage.
• Generous pension fund and provident fund contributions.
• Opportunities for advanced leadership training and professional development.
• Relocation assistance for candidates relocating to **Polokwane**.
• A challenging and rewarding role with significant impact.
• Annual leave, sick leave, and other statutory benefits.
• Company-provided resources and support for departmental operations.