Claims Handler - Motor Insurance

Placements24; Mtubatuba Local Municipality; Hybrid; ZAR 240,000 - 320,000; Full time

Benefits offered by this job

Competitive salary

Overtime

Medical aid

Retirement fund

Training

Richards Bay

Job summary

Placements24 is seeking a diligent Claims Handler to manage motor insurance claims in Richards Bay. You will assess claims from inception to settlement, verify policy coverage, investigate incidents, and determine liability, ensuring timely resolutions for policyholders.

The role requires strong organizational skills, attention to detail, and excellent communication as you work with policyholders, service providers, and third parties. Training and development opportunities are included.

Qualifications

• Previous experience in handling motor insurance claims is essential.
• Knowledge of motor vehicle repair processes and typical damage assessments.
• Strong understanding of motor insurance policies and procedures.
• Excellent communication and interpersonal skills for dealing with clients and service providers.
• Proficiency in using claims management software and standard office tools.
• Ability to work independently and manage a caseload effectively.

Responsibilities

• Receive, register, and manage motor insurance claims efficiently and accurately.
• Verify policy details and coverage limits to determine the extent of the insurer's liability.
• Investigate claims by gathering information from policyholders, witnesses, repairers, and other relevant parties.
• Assess damage, obtain repair quotations, and authorize necessary vehicle repairs or total loss settlements.
• Negotiate settlements with claimants and third parties, ensuring fairness and compliance with policy terms.
• Maintain detailed and up-to-date records of all claim activities within the claims management system.

Skills

Motor insurance claims

Policy and procedure knowledge

Communication skills

Claims software proficiency

Independent work

Tools

Claims management software

Job description

About the Role

Our client is seeking a diligent and efficient Claims Handler to manage Motor Insurance claims for their operations based in Richards Bay . This role involves the assessment and processing of motor vehicle accident claims from inception to settlement, ensuring a fair and timely resolution for policyholders. You will be responsible for verifying policy coverage, investigating the circumstances of the incident, and determining liability. The ideal candidate possesses strong organizational skills, excellent attention to detail, and a customer-centric approach, aiming to provide support and clarity to clients during a potentially stressful time. This is a great opportunity to develop your skills within the insurance sector.

Key Responsibilities

• Receive, register, and manage motor insurance claims efficiently and accurately.
• Verify policy details and coverage limits to determine the extent of the insurer's liability.
• Investigate claims by gathering information from policyholders, witnesses, repairers, and other relevant parties.
• Assess damage, obtain repair quotations, and authorize necessary vehicle repairs or total loss settlements.
• Negotiate settlements with claimants and third parties, ensuring fairness and compliance with policy terms.
• Maintain detailed and up-to-date records of all claim activities within the claims management system.

Requirements

• Previous experience in handling motor insurance claims is essential.
• Knowledge of motor vehicle repair processes and typical damage assessments.
• Strong understanding of motor insurance policies and procedures.
• Excellent communication and interpersonal skills for dealing with clients and service providers.
• Proficiency in using claims management software and standard office tools.
• Ability to work independently and manage a caseload effectively.

Benefits

• Competitive annual salary and potential for overtime pay.
• Comprehensive medical aid and retirement fund benefits.
• Training and development opportunities within the insurance industry.
• A dynamic work environment located in Richards Bay .
• Contribution to a positive customer experience during the claims process.