Insurance Claims Handler - Motor

Placements24; Polokwane; Hybrid; ZAR 240,000 - 340,000; Full time

Benefits offered by this job

Hybrid work arrangement

Medical aid

Retirement fund

Job summary

Placements24 in Polokwane seeks an efficient Insurance Claims Handler specializing in Motor Vehicle Claims to join our team. You will manage claims from reporting to resolution in a hybrid work setup balancing office presence with remote flexibility.

The ideal candidate has experience in motor insurance claims handling, strong communication skills, and the ability to work empathetically with policyholders. Relevant qualifications are a plus and opportunities for professional growth are offered.

Qualifications

• Experience in motor insurance claims handling.
• Strong understanding of motor vehicle policies and damage assessment.
• Excellent communication and customer service under stressful situations.

Responsibilities

• Receive and register new motor vehicle insurance claims.
• Investigate liability and damages and gather necessary documentation.
• Communicate clearly with policyholders, repairers and third parties.
• Process claim payments and manage salvage/write-off procedures where applicable.
• Ensure compliance with company procedures and regulatory standards.
• Maintain accurate claim files in the management system.

Skills

Claims handling

Motor vehicle insurance

Communication skills

Attention to detail

Education

Insurance qualifications or certifications

Tools

Claims management software

Job description

About the Role

Our client is seeking an efficient and empathetic Insurance Claims Handler specializing in Motor Vehicle Claims to join their team in Polokwane . This role is crucial for processing claims accurately, providing excellent service to policyholders during potentially stressful times, and ensuring timely settlements. You will manage claims from initial reporting through to resolution, working within a hybrid model that balances office presence with remote flexibility. This position offers the chance to develop your skills in a supportive environment, contributing to customer satisfaction and operational efficiency.

Key Responsibilities

• Receive and register new motor vehicle insurance claims, verifying policy details and coverage.
• Investigate claim circumstances, gather necessary documentation, and assess liability and damages.
• Communicate clearly and empathetically with policyholders, repairers, and other third parties.
• Process claim payments and manage salvage/write-off procedures where applicable.
• Ensure claims are handled in accordance with company procedures and regulatory standards.
• Maintain accurate and up-to-date claim files in the claims management system.

Requirements

• Experience in claims handling , preferably within the motor insurance sector.
• Strong understanding of motor vehicle insurance policies, procedures, and assessment of damages.
• Excellent communication and customer service skills, with the ability to handle sensitive situations.
• Proficiency in claims management software and basic computer applications.
• Attention to detail and strong organizational abilities.
• Relevant insurance qualifications or certifications are a plus.

Benefits

• Competitive annual salary with potential for performance-related increases.
• Hybrid work arrangement promoting flexibility.
• Comprehensive medical aid and retirement fund benefits.
• Opportunities for professional growth and training in the insurance field.
• A collaborative team atmosphere in Polokwane .