Insurance Claims Handler

Placements24; Pretoria; Hybrid; ZAR 167,000 - 234,000; Full time

Job summary

Placements24 is seeking a diligent Insurance Claims Handler to support operations in Pretoria. This remote-first role places you as the primary contact for clients reporting claims, guiding them through the process with empathy and efficiency.

You will record claim details, initiate investigations, and ensure prompt resolution within policy terms while leveraging your administrative and communication skills in a flexible, work-from-home capacity in the insurance sector.

Qualifications

• Previous experience in administrative or customer service roles, preferably within the insurance industry.
• Excellent communication and interpersonal skills to empathize with clients.
• Strong organizational skills to manage multiple tasks and deadlines effectively.
• Proficiency with standard office software and claims platforms.
• Proactive problem-solver delivering high-quality customer service.

Responsibilities

• Receive and log new insurance claims, ensuring all necessary information is accurately captured.
• Explain the claims process, requirements, and timelines to policyholders.
• Initiate claim investigations, gather relevant documentation, and assess preliminary coverage.
• Manage a portfolio of claims, tracking progress and providing timely updates to clients and relevant departments.
• Liaise with third-party service providers, such as assessors and repairers, as needed.
• Maintain accurate records of all claim-related activities in the claims management system.

Skills

Customer service

Communication

Organizational skills

Problem-solving

Office software

Claims administration

Tools

Claims management system

Job description

About the Role

Our client is looking for a diligent and customer-oriented Insurance Claims Handler to join their team, supporting operations in Pretoria. In this remote-first role, you will be the primary point of contact for clients reporting claims, guiding them through the process with empathy and efficiency. Your responsibilities will include accurately recording claim details, initiating investigations, and ensuring prompt resolution within policy terms. This position is critical to maintaining client satisfaction and operational integrity, allowing you to leverage your administrative and communication skills in a flexible, work-from-home capacity within the dynamic insurance sector.

Key Responsibilities

• Receive and log new insurance claims, ensuring all necessary information is accurately captured.
• Communicate effectively with policyholders to explain the claims process, requirements, and timelines.
• Initiate claim investigations, gather relevant documentation, and assess preliminary coverage.
• Manage a portfolio of claims, tracking progress and ensuring timely updates are provided to clients and relevant departments.
• Liaise with third-party service providers, such as assessors and repairers, as needed.
• Maintain accurate and detailed records of all claim-related activities in the claims management system.

Requirements

• Previous experience in an administrative or customer service role, ideally within the insurance industry.
• Excellent communication and interpersonal skills, with the ability to empathize and manage client expectations.
• Strong organizational skills and the ability to manage multiple tasks and deadlines efficiently.
• Proficiency in using computer systems, including standard office software and claims administration platforms.
• A proactive approach to problem-solving and a commitment to delivering high-quality customer service.

Benefits

• Competitive annual salary and potential for performance-based incentives.
• Fully remote working arrangement, providing significant flexibility.
• Comprehensive health and wellness benefits package.
• Access to online training and professional development resources.
• A supportive virtual team environment committed to collaboration and shared success.