Motor Insurance Claims Specialist - Hybrid

Placements24; Benoni; Hybrid; ZAR 240,000 - 300,000; Full time

Benefits offered by this job

Hybrid work

Medical aid

Retirement plan

Professional development

Team culture in Benoni

Job summary

Placements24 in Benoni seeks a diligent Claims Handler specializing in motor insurance to join a hybrid team. You will manage claims from report to settlement, ensuring customer satisfaction and adherence to procedures.

The role requires strong communication, problem-solving, and attention to detail, with duties spanning investigation, documentation, negotiations, and file closure in a collaborative environment.

Qualifications

• Proven experience as a Claims Handler in motor insurance.
• Strong understanding of motor vehicle repairs, accident investigation, and insurance principles.
• Excellent customer service and communication skills.
• Proficiency in claims management software and Microsoft Office Suite.
• Ability to manage a caseload effectively in a hybrid environment.
• A relevant insurance qualification is advantageous.

Responsibilities

• Receive, record, and acknowledge motor insurance claims promptly and accurately.
• Investigate claims, gathering necessary documentation, assessing liability, and estimating repair costs.
• Communicate with policyholders, third parties, repairers, and other stakeholders throughout the claims process.
• Negotiate settlements within authorized limits and manage claim files diligently.
• Ensure all claims handling activities comply with company policies and regulatory requirements.
• Identify potential fraudulent claims and escalation.
• Process payments and manage claim files closure.

Skills

Claims handling

Motor insurance

Customer service

Communication

Education

Insurance qualification

Tools

Claims management software

Microsoft Office

Job description

Placements24 in Benoni seeks a diligent Claims Handler specializing in motor insurance to join a hybrid team. You will manage claims from report to settlement, ensuring customer satisfaction and adherence to procedures.

The role requires strong communication, problem-solving, and attention to detail, with duties spanning investigation, documentation, negotiations, and file closure in a collaborative environment.