Claims Adjuster - Motor Vehicle Insurance

Placements24; Klerksdorp; Ibrido; ZAR 320.000 - 450.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive salary

Performance incentives

Medical aid

Provident fund

Training & development

Hybrid work

Supportive team

Descrizione del lavoro

Placements24 is seeking a diligent Claims Adjuster to manage motor vehicle insurance claims from our Klerksdorp office in the North West province. This role blends office collaboration with a hybrid work model to support efficient claims resolution and excellent customer service.

The candidate should have at least 3 years of motor vehicle claims experience, strong investigative and negotiation skills, and access to a driver’s license for inspections and travel within the North West region.

Competenze

• 3 years minimum experience as a claims adjuster for motor vehicle claims.
• Strong investigative, analytical and negotiation abilities.
• Proficient with claims software and MS Office.
• Valid driver’s license for inspections and travel.

Mansioni

• Investigate motor vehicle claims by gathering information and inspecting vehicles.
• Determine coverage and liability based on policy terms.
• Estimate repair costs with approved repairers.
• Negotiate settlements with claimants and third parties.
• Process claim payments accurately and timely.
• Maintain detailed, organized claim files.
• Ensure compliance with regulations and company protocols.
• Provide clear, empathetic customer service through the process.

Conoscenze

Investigative skills

Analytical thinking

Negotiation

Communication

Problem solving

Formazione

Grade 12

NQF Level 4 Short-Term Insurance

Strumenti

Claims management software

MS Office

Descrizione del lavoro

About the Role

Our client, a well-established insurer, is seeking a diligent and detail-oriented Claims Adjuster to manage motor vehicle insurance claims. This role, based in Klerksdorp, requires a proactive individual adept at investigating, assessing, and settling claims efficiently and fairly. You will be responsible for verifying policy coverage, determining liability, negotiating settlements, and ensuring a high level of customer satisfaction throughout the claims process. The ideal candidate will have a strong understanding of motor vehicle mechanics, repair processes, and insurance procedures. This position offers a blend of office-based collaboration and the flexibility of a hybrid work model, allowing for a balanced professional life. You will play a vital role in upholding the company's commitment to prompt and equitable claims resolution within the North West province. The Klerksdorp office provides a central point for operational coordination and client interaction.

Key Responsibilities

• Investigate motor vehicle insurance claims by gathering information, interviewing parties involved, and inspecting damaged vehicles.
• Determine coverage and liability based on policy terms and investigation findings.
• Assess the extent of damages and estimate repair costs, working with approved repairers.
• Negotiate settlements with claimants, policyholders, and third parties.
• Process claim payments accurately and in a timely manner.
• Maintain detailed and organised claim files, documenting all activities and communications.
• Ensure compliance with insurance regulations and company claims handling protocols.
• Provide excellent customer service, guiding claimants through the claims process with clarity and empathy.

Requirements

• A Grade 12 certificate is essential; a relevant diploma or industry qualification (e.g., NQF Level 4 in Short-Term Insurance) is advantageous.
• A minimum of 3 years of experience as a Claims Adjuster, with a focus on motor vehicle claims.
• Strong knowledge of motor vehicle repairs, parts, and industry best practices.
• Excellent investigative, analytical, and problem-solving skills.
• Effective communication and negotiation abilities.
• Proficiency in claims management software and MS Office.
• Ability to manage a caseload efficiently and prioritize tasks effectively.
• A valid driver's license is required for inspections and occasional travel within North West.

Benefits

• Competitive salary based on experience and qualifications.
• Performance incentives and annual bonuses.
• Medical aid and provident fund contributions.
• Opportunities for ongoing training and professional development.
• A hybrid work arrangement offering flexibility.
• A supportive team environment in Klerksdorp.