Case Manager - Vulnerable Families Support

Placements24; Soweto; On-site; ZAR 260,000 - 420,000; Full time

Benefits offered by this job

Professional development

Career advancement

Supportive team

Job summary

Placements24 is seeking a dedicated Case Manager to support vulnerable families in Soweto, Gauteng. You will assess needs, develop individualized plans, and connect families with housing, healthcare, education and employment resources.

This full-time role requires empathy, strong organizational skills and knowledge of local welfare systems. You will advocate for families, maintain confidential records, collaborate with service providers, and travel within Soweto to conduct home visits.

Qualifications

• A relevant qualification in Social Work, Psychology, Community Development, or a related field.
• Proven experience in case management, social services, or family support.
• Knowledge of social welfare systems and resources in Gauteng.
• Strong assessment, planning, and intervention skills.
• Excellent communication, interpersonal, and active listening abilities.
• Ability to travel within Soweto and conduct home visits.
• Commitment to empowering families and well-being.

Responsibilities

• Assess family needs and risks to inform care plans.
• Develop, implement, and monitor individualized case plans.
• Provide direct support, counseling and guidance to families.
• Refer families to housing, healthcare, education, and employment services.
• Advocate for families within systems.
• Maintain confidential case records.
• Collaborate with service providers and government agencies.
• Respond to crises and provide immediate intervention.
• Monitor progress and adjust plans as needed.
• Ensure ethical standards and policy compliance.

Skills

Case management

Social services

Active listening

Communication

Home visits

Empathy

Education

Social Work degree

Psychology degree

Community Development degree

Tools

Case management software

Job description

About the Role

Our client is seeking a dedicated and proactive Case Manager to provide crucial support to vulnerable families in Soweto, Gauteng. This role involves assessing family needs, developing individualized support plans, connecting families with essential resources, and advocating for their well-being. You will work closely with families facing challenges such as poverty, unemployment, and lack of access to services, empowering them to build resilience and improve their quality of life. The ideal candidate will possess strong empathy, excellent organizational skills, and a thorough understanding of the social service landscape in Soweto. This is a full-time position within the Community & Social Care sector, offering a rewarding opportunity to make a direct impact.

Key Responsibilities

• Conduct thorough assessments of family needs, strengths, and challenges.
• Develop, implement, and monitor individualized case management plans.
• Provide direct support, counseling, and guidance to families.
• Liaise with and refer families to relevant community services, such as housing assistance, healthcare, education, and employment support.
• Advocate for families' rights and needs within various systems.
• Maintain accurate, confidential, and up-to-date case records and documentation.
• Collaborate effectively with other service providers, government agencies, and community organizations.
• Respond to crisis situations and provide immediate support and intervention.
• Monitor family progress and adjust support plans as needed.
• Ensure adherence to ethical standards and organizational policies in all interactions.

Requirements

• A relevant qualification in Social Work, Psychology, Community Development, or a related field.
• Proven experience in case management, social services, or family support.
• Knowledge of social welfare systems and available community resources in Gauteng.
• Strong assessment, planning, and intervention skills.
• Excellent communication, interpersonal, and active listening abilities.
• Ability to work independently and manage a caseload effectively.
• Proficiency in record-keeping and basic computer skills.
• Patience, empathy, and a non-judgmental approach.
• Willingness to travel within the Soweto area and conduct home visits.
• A commitment to empowering families and promoting their well-being.

Benefits

• Competitive salary: R per annum.
• Opportunities for professional development and further training.
• A supportive team environment focused on making a difference.
• The deep satisfaction of positively impacting vulnerable families' lives.
• Contribution to the essential Community & Social Care services in Gauteng.
• Access to resources and support for case management.
• Networking with community stakeholders and service providers.
• Regular supervision and performance feedback.
• A role that addresses critical social needs within the Soweto community.
• Potential for career advancement within the organization.