Case Manager (Social Services)

Placements24; East London; Hybrid; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Hybrid work model

Professional development opportunities

Supportive supervision

Job summary

Placements24 in East London, Eastern Cape seeks a highly organized Case Manager to support individuals and families facing social challenges. The role blends essential fieldwork with remote planning tasks within a hybrid framework, requiring strong advocacy and coordination across services.

With a focus on ethical practice and client well‑being, you will assess needs, plan interventions, and liaise with community resources to ensure integrated care and positive outcomes in the Eastern Cape

Qualifications

• Ability to assess client needs and design intervention plans
• Strong communication and listening to support clients
• Familiarity with social welfare systems and legislation

Responsibilities

• Conduct thorough assessments of client needs and challenges.
• Develop and implement individualized case management plans with goals and timelines.
• Connect clients with community resources, services, and support networks.
• Provide ongoing support, monitoring, and follow-up to help clients achieve goals.
• Advocate for clients' rights and access to services within systems.
• Maintain accurate, confidential client records and case notes.
• Collaborate with professionals, agencies, and stakeholders for coordinated care.
• Respond to client crises and provide referrals as needed.
• Prepare reports and documentation for funding bodies and internal reviews.
• Continuously evaluate program effectiveness and contribute to service improvement initiatives.

Skills

Assessment & planning skills

Interpersonal & communication

Active listening

Client advocacy

Caseload management

Education

Bachelor's degree in Social Work, Psychology, Sociology

Tools

Case management software

Office applications

Job description

About the Role

Our client, a prominent social services agency, is seeking a highly organised and dedicated Case Manager to join their team in East London, Eastern Cape . This critical role involves providing comprehensive support and guidance to individuals and families navigating complex social challenges. You will be responsible for assessing client needs, developing intervention plans, coordinating access to resources, and advocating for their rights and well‑being. This position operates on a hybrid model, blending essential fieldwork within the East London community with remote administrative and planning tasks. The ideal candidate is passionate about social justice and possesses strong client advocacy skills.

Key Responsibilities

• Conduct thorough assessments of client needs, identifying social, economic, and health‑related challenges.
• Develop and implement individualised case management plans with clear goals and timelines.
• Connect clients with appropriate community resources, services, and support networks.
• Provide ongoing support, monitoring, and follow‑up to ensure clients achieve their goals.
• Advocate for clients' rights and access to services within various systems.
• Maintain accurate, confidential, and up‑to‑date client records and case notes.
• Collaborate with other professionals, agencies, and stakeholders to coordinate comprehensive care.
• Respond to client crises and provide immediate support or referrals as needed.
• Prepare reports and documentation for funding bodies, legal requirements, and internal reviews.
• Continuously evaluate program effectiveness and contribute to service improvement initiatives.

Requirements

• Bachelor's degree in Social Work, Psychology, Sociology, or a related field.
• Minimum of 2-3 years of experience in case management or social services delivery, preferably in the East London area.
• Strong understanding of social welfare systems, community resources, and relevant legislation.
• Excellent assessment, planning, and problem‑solving skills.
• Exceptional interpersonal, communication, and active listening abilities.
• Demonstrated experience in client advocacy and navigating complex service systems.
• Ability to manage a caseload effectively and work independently within a hybrid framework.
• Proficiency in using case management software and standard office applications.
• A valid driver's license and access to a reliable vehicle for community-based work in the Eastern Cape .
• Commitment to ethical practice and confidentiality.

Benefits

This hybrid role offers a competitive salary and the profound satisfaction of making a tangible difference in the lives of individuals and families in East London . Our client provides robust opportunities for professional development, ongoing training, and supportive supervision. You will benefit from a collaborative team environment and the flexibility of a hybrid work model, allowing for a healthy work‑life balance. Join an organisation dedicated to empowering vulnerable populations and contributing to positive social change within the Eastern Cape . This is an excellent opportunity for a committed professional to build a rewarding career in social services.