Case Manager - Family Support Services

Placements24; Mtubatuba Local Municipality; On-site; ZAR 250,000 - 360,000; Full time

Benefits offered by this job

Competitive salary based on experience

Medical aid contribution

Professional development opportunities

Generous annual leave

Mileage reimbursement for travel

Job summary

Placements24 is seeking a compassionate Case Manager for Family Support Services in Richards Bay, KwaZulu-Natal. You will assess family needs, develop tailored plans, and connect families with housing, healthcare, and education while ensuring holistic, client-centered care within the Richards Bay community.

You will provide ongoing support, advocacy, and crisis intervention, maintaining accurate records and collaborating with local service providers to empower families toward stability and

Qualifications

• Minimum 3 years in case management or family support.
• Qualification in Social Work, Psychology, or related field.
• Knowledge of local resources in Richards Bay area.

Responsibilities

• Assess family needs and develop tailored case plans.
• Connect families to housing, healthcare, education and other resources.
• Provide ongoing support, counseling, and advocacy for families.
• Maintain confidential client records in line with policies.
• Coordinate with service providers, government agencies, and community organisations.
• Organize and run family support group meetings and workshops.
• Respond to crises with immediate intervention and support.
• Contribute to program evaluation and quality improvement.

Skills

Active listening

Empathy

Communication

Organizational skills

Time management

Education

Diploma in Social Work

Bachelor's degree in Social Work

Psychology degree

Tools

MS Office

Case management software

Job description

About the Role

Our client, a dedicated provider of comprehensive family support services, is looking for a compassionate and skilled Case Manager - Family Support Services to join their team in Richards Bay, KwaZulu-Natal . This role is central to providing direct support to families experiencing various challenges, including economic hardship, housing instability, and access to essential services. You will be responsible for assessing family needs, developing tailored support plans, and connecting families with appropriate resources and interventions within the Richards Bay community. This is a hands‑on position that requires empathy, strong organizational skills, and a commitment to empowering families towards self‑sufficiency and improved well‑being. You will work closely with local service providers to ensure a holistic approach to family care.

Key Responsibilities

• Conduct thorough assessments of family needs, strengths, and challenges.
• Develop individualized case management plans in collaboration with clients.
• Facilitate access to community resources, including housing, employment, healthcare, and education.
• Provide ongoing support, counseling, and advocacy for families.
• Monitor client progress and regularly review and update case plans.
• Maintain accurate and confidential client records in compliance with organizational policies.
• Liaise effectively with other service providers, government agencies, and community organizations.
• Organize and facilitate family support group meetings and workshops.
• Respond to crisis situations and provide immediate intervention and support.
• Contribute to program evaluation and continuous quality improvement initiatives.

Requirements

• A relevant qualification in Social Work, Psychology, or a related field (e.g., Diploma or Bachelor's degree).
• Minimum of 3 years of experience in case management or family support roles.
• Demonstrated understanding of family systems theory and best practices in family support.
• Excellent active listening, empathy, and communication skills.
• Strong organizational and time management abilities.
• Proficiency in maintaining detailed and accurate case notes and reports.
• Knowledge of local resources and referral pathways in the Richards Bay area.
• Ability to work effectively with diverse populations and sensitive issues.
• Computer literacy, including Microsoft Office Suite.
• A valid driver's license and access to reliable transport are essential for community visits.

Benefits

• Competitive salary based on experience and qualifications.
• Contribution towards medical aid.
• Opportunity to be part of a supportive and mission-driven team.
• Professional development opportunities and training.
• Generous annual leave package.
• Mileage reimbursement for travel related to work.
• A fulfilling role making a direct positive impact on families' lives.
• Potential for growth within the organization.