Family Support Case Manager

Placements24; Bloemfontein; Hybrid; ZAR 260,000 - 380,000; Full time

Job summary

Placements24 in Bloemfontein, Free State, seeks a Family Support Case Manager to assess family needs, develop intervention plans, and connect families to community resources. The role blends in-person client work with remote administration, requiring a compassionate professional and strong advocacy skills.

The ideal candidate has 4+ years in case management or family services, knowledge of child welfare, and proficiency with case management software and MS Office.

Qualifications

• Bachelor's degree in Social Work, Psychology, Sociology or related field.
• Minimum of 4 years of experience in case management or family services.
• Experience in needs assessments and developing case plans.
• Strong knowledge of child welfare and relevant legislation.
• Excellent communication, interpersonal and active listening skills.
• Ability to build rapport with diverse families.
• Proficiency in using case management software and MS Office.

Responsibilities

• Conduct thorough assessments of family strengths, needs and challenges.
• Develop individualized case plans with families.
• Provide direct support, counseling and crisis intervention as needed.
• Connect families with housing, employment, education and healthcare services.
• Monitor progress and review case plans for effectiveness.
• Maintain accurate, confidential client records and logs.
• Advocate to ensure equitable access to services.
• Facilitate communication between families and service providers.
• Organize and lead workshops or support groups for families.
• Collaborate with colleagues and external agencies to coordinate care.

Skills

Advocacy skills

Communication skills

Interpersonal skills

Active listening

Organizational skills

Time management

Education

Bachelor's degree in Social Work / Psychology / Sociology

Tools

Case management software

Microsoft Office Suite

Job description

About the Role

Our client, a reputable organization dedicated to strengthening families, is seeking a dedicated Family Support Case Manager to join their team in Bloemfontein, Free State . This hybrid role requires a compassionate professional who can provide comprehensive support to families facing various challenges. You will be responsible for assessing family needs, developing intervention plans, and connecting families with appropriate community resources and services. The ideal candidate possesses strong advocacy skills, a deep understanding of family dynamics, and a commitment to fostering positive change within the Bloemfontein community. This position offers a blend of in-person client interaction and remote administrative duties.

Key Responsibilities

• Conduct thorough assessments of family strengths, needs, and challenges.
• Develop individualized case plans in collaboration with families.
• Provide direct support, counseling, and crisis intervention as needed.
• Connect families with relevant community resources, including housing, employment, education, and healthcare services.
• Monitor client progress and regularly review case plans to ensure effectiveness.
• Maintain accurate and confidential client records, including progress notes and service logs.
• Advocate on behalf of families to ensure they receive equitable access to services.
• Facilitate communication between families and service providers.
• Organize and lead workshops or support groups for families.
• Collaborate with colleagues and external agencies to coordinate comprehensive family support.

Requirements

• A Bachelor's degree in Social Work, Psychology, Sociology, or a related field.
• Minimum of 4 years of experience in case management, family services, or social work.
• Proven experience in conducting needs assessments and developing case plans.
• Strong knowledge of child welfare, family support services, and relevant legislation.
• Excellent communication, interpersonal, and active listening skills.
• Ability to build rapport and trust with diverse families.
• Proficiency in using case management software and Microsoft Office Suite.
• Strong organizational skills and attention to detail.
• Ability to manage a caseload effectively and prioritize tasks.
• Valid driver's license and access to reliable transportation for travel within Bloemfontein and surrounding areas.

Benefits

Our client offers a competitive salary, comprehensive benefits package, and opportunities for professional development and continuing education. You will have the chance to make a profound difference in the lives of families in Bloemfontein, Free State , working within a supportive and collaborative team environment. This hybrid role provides a balanced approach to work, combining impactful community engagement with efficient remote management.