Family Support Case Manager - Child Welfare

Placements24; Soweto; On-site; ZAR 300,000 - 420,000; Full time

Benefits offered by this job

Medical aid

Pension fund contributions

Job summary

Placements24 is seeking a compassionate Family Support Case Manager to join our team in Soweto, Gauteng. You will perform psychosocial assessments, develop and implement case plans, and provide counseling and advocacy to families to prevent child abuse and promote healthy family functioning.

You will collaborate with schools, health and social services, and other professionals to access resources and support.

Qualifications

• Bachelor's degree in Social Work, Psychology, Sociology, or related field.
• SACSSP registration is highly advantageous.
• Minimum 3 years of experience in case management, preferably in child welfare or family support services.
• Experience in conducting assessments and developing case plans.

Responsibilities

• Conduct comprehensive psychosocial assessments of families and their needs.
• Develop individualized case plans in collaboration with families, setting clear goals and objectives for intervention.
• Provide direct case management services, including counseling, crisis intervention, and support.
• Connect families with appropriate community resources, such as housing assistance, educational programs, and healthcare services.
• Advocate for the needs of families and children within various systems (schools, legal system).
• Monitor family progress towards goals and regularly reassess needs.
• Maintain accurate, timely, and confidential client records and documentation.
• Collaborate effectively with social workers, educators, healthcare providers, and other relevant professionals.
• Ensure adherence to ethical standards, agency policies, and legal requirements related to child welfare.

Skills

Communication skills

Interpersonal skills

Active listening

Education

Bachelor's degree in Social Work

Bachelor's degree in Psychology

Bachelor's degree in Sociology

Tools

Case management software

Job description

About the Role

Our client, a reputable non‑profit organization dedicated to strengthening families and ensuring child safety, is seeking a compassionate and skilled Family Support Case Manager to join their dedicated team in Soweto, Gauteng . This role is crucial in providing comprehensive support services to families facing challenges, aiming to prevent child abuse and neglect and promote positive family functioning. The ideal candidate will possess strong assessment, counseling, and advocacy skills, coupled with a deep understanding of family dynamics and child development. You will work collaboratively with families, community resources, and other professionals to develop and implement effective case plans. This is a vital role within the Soweto community, offering the chance to make a profound difference in the lives of children and families.

Key Responsibilities

• Conduct comprehensive psychosocial assessments of families and their needs.
• Develop individualized case plans in collaboration with families, setting clear goals and objectives for intervention.
• Provide direct case management services, including counseling, crisis intervention, and support.
• Connect families with appropriate community resources, such as housing assistance, educational programs, and healthcare services.
• Advocate for the needs of families and children within various systems (e.g., schools, legal system).
• Monitor family progress towards goals and regularly reassess needs.
• Maintain accurate, timely, and confidential client records and documentation.
• Collaborate effectively with social workers, educators, healthcare providers, and other relevant professionals.
• Ensure adherence to ethical standards, agency policies, and legal requirements related to child welfare.
• Participate in team meetings, supervision, and professional development activities.

Requirements

• A Bachelor's degree in Social Work, Psychology, Sociology, or a related field.
• Registration with the South African Council for Social Service Professions (SACSSP) is highly advantageous.
• A minimum of 3 years of experience in case management, preferably within child welfare or family support services.
• Proven experience in conducting assessments and developing case plans.
• Strong understanding of child development, family systems, and relevant social issues.
• Excellent communication, interpersonal, and active listening skills.
• Ability to work effectively with diverse populations and build rapport.
• Proficiency in maintaining confidential records and using case management software.
• Ability to manage a caseload effectively and prioritize tasks.
• Resilience, empathy, and a commitment to child protection and family well‑being.

Benefits

Our client offers a competitive salary and benefits package, including medical aid and pension fund contributions. You will work within a supportive and collaborative team environment dedicated to making a positive impact. Opportunities for professional development and training are provided. This role offers the rewarding experience of directly contributing to the strengthening of families and the safety of children in Soweto, Gauteng .