Family Support Case Manager

Placements24; Pretoria; Hybrid; ZAR 300,000 - 420,000; Full time

Benefits offered by this job

Hybrid work arrangement

Medical aid

Retirement fund contributions

Generous leave policy

Training and professional growth

Job summary

Placements24 is seeking a compassionate Family Support Case Manager in Pretoria, blending fieldwork with office tasks in a Hybrid role. You will assess families, build outcome-focused service plans, and connect clients with housing, education, and healthcare services.

The ideal candidate has a social work or related background, strong empathy, and experience in trauma-informed care, with excellent communication and listening skills. Travel within Pretoria area is required.

Qualifications

• Bachelor's degree in Social Work, Psychology, Sociology, or a related field.
• 3+ years experience in case management, family support, or child welfare services.
• Experience conducting needs assessments and developing case plans.
• Understanding of child development, family dynamics, and trauma-informed care.
• Excellent interpersonal, communication, and active listening skills.
• Proficiency in case management software and Microsoft Office Suite.
• Ability to work independently and as part of a team.
• Valid driver's license and willingness to travel within Pretoria and surrounding areas.
• Commitment to ethical practice and confidentiality.
• Resilience and ability to manage emotionally demanding situations.

Responsibilities

• Conduct comprehensive assessments of family strengths, needs, and risks.
• Develop and implement individualized case plans in collaboration with families.
• Provide direct support, counseling, and advocacy for families.
• Connect families with essential community resources, such as housing, education, and healthcare services.
• Monitor family progress and adjust case plans as necessary.
• Maintain accurate and timely case documentation and progress reports.
• Collaborate with other professionals, including educators, healthcare providers, and legal representatives.
• Facilitate supervised family visits when required.
• Provide crisis intervention and support services as needed.
• Participate in team meetings, case consultations, and professional development activities.

Skills

Interpersonal skills

Communication

Active listening

Education

Bachelor's degree in Social Work or related field

Job description

About the Role

Our client, a dedicated organization committed to strengthening families and improving child welfare in Pretoria, Gauteng, is seeking an experienced and compassionate Family Support Case Manager. This role involves working closely with families to provide essential support, guidance, and resources to promote child safety and family well-being. You will play a crucial role in assessing family needs, developing service plans, and connecting families with appropriate community resources. The ideal candidate has a background in social work or a related field, possesses strong empathy, and is adept at building trusting relationships with families facing various challenges. This position requires a balance of fieldwork within Pretoria and office-based tasks, offering a hybrid work model to support work-life integration.

Key Responsibilities

• Conduct comprehensive assessments of family strengths, needs, and risks.
• Develop and implement individualized case plans in collaboration with families.
• Provide direct support, counseling, and advocacy for families.
• Connect families with essential community resources, such as housing, education, and healthcare services.
• Monitor family progress and adjust case plans as necessary.
• Maintain accurate and timely case documentation and progress reports.
• Collaborate with other professionals, including educators, healthcare providers, and legal representatives.
• Facilitate supervised family visits when required.
• Provide crisis intervention and support services as needed.
• Participate in team meetings, case consultations, and professional development activities.

Requirements

• A Bachelor's degree in Social Work, Psychology, Sociology, or a related field.
• Minimum of 3 years of experience in case management, family support, or child welfare services.
• Demonstrated experience in conducting needs assessments and developing case plans.
• Strong understanding of child development, family dynamics, and trauma-informed care.
• Excellent interpersonal, communication, and active listening skills.
• Proficiency in case management software and Microsoft Office Suite.
• Ability to work independently and as part of a team.
• Valid driver's license and willingness to travel within Pretoria and its surrounding areas.
• Commitment to ethical practice and confidentiality.
• Resilience and ability to manage emotionally demanding situations.

Benefits

• Competitive annual salary.
• Hybrid work arrangement offering flexibility.
• Comprehensive medical aid and retirement fund contributions.
• Generous leave policy.
• Opportunities for ongoing training and professional growth.
• Supportive and collaborative team environment focused on making a difference in Gauteng.