Senior Case Manager - Family Services

Placements24; Cape Town; On-site; ZAR 700,000 - 900,000; Full time

Benefits offered by this job

Medical aid

Pension fund

Professional development

Job summary

Placements24 is seeking a Senior Case Manager for a respected community service provider in Cape Town, Western Cape. You will lead a team, oversee a diverse caseload, and drive family-focused interventions with strategic planning and program development.

You will mentor junior staff, ensure high-quality client-centered services, supervise assessments, coordinate with external agencies, and contribute to policy discussions to strengthen families across the Western Cape.

Qualifications

• Master's degree in Social Work, Psychology, or a related field.
• Minimum 5 years of progressively responsible experience in case management and family services.
• Registered with a relevant professional body (e.g., SACSSP).
• Extensive knowledge of child development, family systems theory, and trauma‑informed care.
• Demonstrated leadership and team management skills.
• Excellent report writing, presentation, and advocacy skills.
• Proficiency in managing complex cases and navigating bureaucratic systems.

Responsibilities

• Manage a complex caseload of families requiring intensive support across child protection and reunification.
• Conduct thorough assessments of family dynamics and develop intervention plans.
• Provide direct therapeutic support and counseling to families.
• Coordinate with external agencies, schools, and healthcare providers.
• Supervise and mentor a team of case managers with regular feedback.
• Develop and implement new programs to meet community needs.
• Maintain confidential client records in line with legal and ethical standards.
• Represent the organization at community forums and inter‑agency meetings.
• Ensure compliance with funding requirements and reporting obligations.
• Participate in case conferences and clinical supervision sessions.

Skills

Leadership

Report writing

Advocacy

Communication

Education

Master's degree in Social Work, Psychology, or a related human services field

Job description

About the Role

Our client is a highly respected community service provider in Cape Town, Western Cape , focused on strengthening families and promoting child well-being. We are looking for an experienced and empathetic Senior Case Manager to lead a team and oversee a diverse caseload. This role requires a strategic thinker with a proven track record in family intervention, case management, and program development. You will play a crucial role in ensuring the delivery of high-quality, client-centered services that address the complex needs of families facing various challenges. This position offers an exciting opportunity to contribute to the social fabric of Cape Town and make a lasting positive impact on the lives of families. You will be instrumental in guiding our services and mentoring junior staff.

Key Responsibilities

• Manage a complex caseload of families requiring intensive support, including child protection, poverty alleviation, and reunification services.


• Conduct thorough assessments of family dynamics, strengths, and challenges, developing comprehensive intervention plans.


• Provide direct therapeutic support and counseling to families, fostering healthy relationships and communication.


• Coordinate with external agencies, schools, healthcare providers, and legal services to ensure integrated support.


• Supervise, mentor, and guide a team of case managers, providing training and performance feedback.


• Develop and implement new programs and initiatives to meet evolving community needs in Western Cape .


• Maintain detailed and confidential client records, adhering to all legal and ethical standards.


• Represent the organization at community forums, stakeholder meetings, and inter‑agency collaborations in Cape Town.


• Ensure compliance with all funding requirements and reporting obligations.


• Participate in and contribute to case conferences and clinical supervision sessions.

Requirements

• Master's degree in Social Work, Psychology, or a related human services field.


• A minimum of 5 years of progressively responsible experience in case management and family services.


• Registered with a relevant professional body (e.g., South African Council for Social Service Professions).


• Extensive knowledge of child development, family systems theory, and trauma‑informed care.


• Demonstrated leadership and team management skills.


• Excellent report writing, presentation, and advocacy skills.


• Proficiency in managing complex cases and navigating bureaucratic systems.


• Strong understanding of the social and economic landscape of Cape Town.


• Ability to work under pressure and manage multiple priorities effectively.


• Commitment to upholding ethical practice and promoting social justice for families.

Benefits

Our client offers an attractive remuneration package, including a competitive annual salary, comprehensive medical aid, and a generous pension fund contribution. This role comes with significant opportunities for professional growth, including access to advanced training programs and leadership development initiatives. You will join a supportive and collaborative team environment where your contributions are valued. Paid time off includes annual leave, sick leave, and family responsibility leave. The chance to lead impactful programs in Cape Town and influence policy at a local level is a key aspect of this position.