Call Center Representative

FROGG Recruitment; Gqeberha; In loco; ZAR 152.000 - 182.000; Tempo pieno

Descrizione del lavoro

FROGG Recruitment SA in Gqeberha (Walmer) is seeking an organized inbound Reservation Call Centre Agent to manage vehicle rental bookings across phone, email and WhatsApp.

The ideal candidate will possess excellent English communication, sharp problem solving, and strong attention to detail, coordinating end-to-end bookings with internal branches to ensure smooth service delivery.

Starting ASAP, this full-time on-site role offers a salary of up to R15,000 per month.

Competenze

• 3+ years call center experience in vehicle rental & travel (inbound bookings).
• Excellent verbal and written English with confident telephone etiquette.
• Structured work style with ability to plan ahead, multi-task, and maintain accuracy under pressure.
• Strong computer literacy with reservation interfaces, email suites, and messaging software.
• Ability to spot inefficiencies and correct scheduling bottlenecks quickly.

Mansioni

• Multi-channel booking management via telephone, emails, and WhatsApp.
• System capturing and administration of reservation records in central booking system.
• Inter-branch coordination for confirmations, cancellations, and amendments.
• Process auditing to identify scheduling conflicts and vehicle availability gaps.
• Deliver clear, courteous service guiding clients through terms and confirmations.

Conoscenze

Call centre experience

English communication

Organized detail-oriented

Computer literacy

Logistical coordination

Descrizione del lavoro

Inbound Reservation Call Centre Agent Walmer Gqeberha

A fast-paced vehicle rental company based in Ggeberha Port Elizabeth is seeking an organized, articulate, and detail-oriented inbound Reservation Call Centre Agent. The successful candidate will act as the frontline interface for clients, managing end-to-end rental bookings across multiple digital channels and telephone platforms. This role requires strong logistical coordination, sharp problem-solving abilities, and seamless communication with internal branch networks to ensure flawless service delivery.

Salary: U p toR15 000 per month

Start date: ASAP

Minimum Requirements & Competencies

• 3+ years call center experience within the vehicle rental & travel – inbound experience (receiving incoming calls for bookings)
• Excellent verbal and written English communication abilities with a confident, service-driven telephone etiquette.
• Highly structured work style with the capacity to plan ahead, multi-task, and maintain accuracy under volume pressure.
• Strong computer literacy with rapid adaptation to online reservation interfaces, email suites, and messaging software.
• Ability to quickly spot inefficiencies, process errors, or scheduling bottlenecks and take active steps to correct them.

Key Responsibilities

• Multi-Channel Booking Management: Efficiently receive, process, and secure vehicle rental inquiries and bookings via telephone calls, corporate emails, and WhatsApp.
• System Capturing & Administration: Accurately capture, update, and maintain all reservation records on the company's central online booking system.
• Inter-Branch Coordination: Maintain real-time, proactive communication with various regional branches regarding confirmed bookings, cancellations, and live amendments.
• Process Auditing & Planning: Actively review the booking pipeline to identify, flag, and resolve potential scheduling conflicts, systemic errors, or vehicle availability gaps.
• Customer Experience: Deliver clear, courteous, and professional service to clients, guiding them smoothly through the rental terms and booking confirmations.